CAFE MANAGER

Montano's Patisserie; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Montano's Patisserie in Bayswater, Victoria, is seeking an experienced Café Manager to lead our café operations. This full-time role focuses on delivering exceptional customer experiences, managing staff, and upholding high standards across all areas of the café.

You will oversee daily operations, supervise staff, ensure health and safety compliance, and maintain a welcoming environment that promotes loyalty and repeat business.

Qualifications

• Proven experience managing a café or similar hospitality operation.
• Strong leadership and staff development abilities.
• Solid understanding of health, safety and food safety standards.
• Proficient with POS systems and cash handling.

Responsibilities

• Oversee daily café operations, opening/closing, stock management and cash handling.
• Lead and motivate café staff to deliver excellent service and maintain standards.
• Ensure compliance with health and safety regulations and company policies.
• Maintain cleanliness and organisation throughout the café space.
• Manage supplier relationships and stock orders.
• Process customer payments and manage till accurately.
• Create a welcoming atmosphere and engage with customers to drive loyalty.
• Identify opportunities to improve operations and propose enhancements.

Skills

Staff management

POS systems

Customer service

Food safety

Team leadership

Job description

Montano's Patisserie is seeking an experienced Café Manager to join our team in Bayswater, Victoria. This is a Full-time position that offers the perfect opportunity for a talented hospitality professional to lead our café operations, deliver exceptional customer experiences and maintain the high standards our patrons expect. As Café Manager, you will be at the heart of our business, overseeing daily café operations, managing staff, and ensuring our customers receive outstanding service in a warm and welcoming environment. This role is integral to our success and offers the chance to make a real impact on the customer experience.

What you'll be doing

• Overseeing all daily café operations, including opening and closing procedures, stock management and cash handling
• Leading, supervising and motivating café staff to deliver excellent customer service and maintain operational standards
• Ensuring compliance with health and safety regulations, food safety standards and company policies
• Maintaining high levels of cleanliness and organisation throughout the café space
• Managing supplier relationships and ordering stock as required
• Processing customer payments and managing the till system accurately
• Creating a welcoming atmosphere and engaging with customers to build loyalty and repeat business
• Identifying opportunities to improve operations and suggesting enhancements to management
• Handling customer queries and resolving issues professionally and promptly

What we’re looking for

• Proven experience working in a café or similar hospitality environment, with at least 2-3 years in a supervisory or management capacity
• Strong knowledge of café operations, including food and beverage service, barista skills or equivalent experience
• Excellent leadership and people management skills with the ability to motivate and develop staff
• Outstanding customer service skills and a genuine passion for delivering exceptional experiences
• Proficiency with point-of-sale (POS) systems and basic computer skills, social media adds
• Sound understanding of health and safety regulations and food safety compliance
• Strong organisational and time management abilities with the capacity to manage multiple tasks
• Financial acumen, including basic budgeting and stock control knowledge
• Excellent communication skills and the ability to work effectively both independently and as part of a team
• A reliable, professional attitude with strong attention to detail

What we offer

At Montano's Patisserie, we value our team members and are committed to creating a positive workplace. We offer:

• A Full-time position working Monday ,Tuesday, Wednesday, Thursday , sunday around 38 hours per week
• Day work only cafe closes at 3pm , need to be reliable , hardworking , work well under pressure
• A supportive and collaborative team environment
• Opportunities for professional development
• A welcoming workplace culture that celebrates diversity and inclusivity
• The chance to work with quality products and develop your expertise in the café and patisserie sector

About us

Montano's Patisserie is an established hospitality business dedicated to crafting quality pastries, baked goods and café experiences. Located in Bayswater, we pride ourselves on our attention to detail, commitment to excellence and warm customer service. Our patrons value the quality of our offerings and the welcoming atmosphere we create. We are a small, tight-knit team that values professionalism, dedication and a genuine love of hospitality. We believe in creating a workplace where our team can thrive and where customers feel genuinely welcomed.