Cafe Manager: Lead Daytime Operations & Customer Experience

Montano's Patisserie; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Montano's Patisserie in Bayswater, Victoria, is seeking an experienced Café Manager to lead our café operations. This full-time role focuses on delivering exceptional customer experiences, managing staff, and upholding high standards across all areas of the café.

You will oversee daily operations, supervise staff, ensure health and safety compliance, and maintain a welcoming environment that promotes loyalty and repeat business.

Qualifications

• Proven experience managing a café or similar hospitality operation.
• Strong leadership and staff development abilities.
• Solid understanding of health, safety and food safety standards.
• Proficient with POS systems and cash handling.

Responsibilities

• Oversee daily café operations, opening/closing, stock management and cash handling.
• Lead and motivate café staff to deliver excellent service and maintain standards.
• Ensure compliance with health and safety regulations and company policies.
• Maintain cleanliness and organisation throughout the café space.
• Manage supplier relationships and stock orders.
• Process customer payments and manage till accurately.
• Create a welcoming atmosphere and engage with customers to drive loyalty.
• Identify opportunities to improve operations and propose enhancements.

Skills

Staff management

POS systems

Customer service

Food safety

Team leadership

Job description

Montano's Patisserie in Bayswater, Victoria, is seeking an experienced Café Manager to lead our café operations. This full-time role focuses on delivering exceptional customer experiences, managing staff, and upholding high standards across all areas of the café.

You will oversee daily operations, supervise staff, ensure health and safety compliance, and maintain a welcoming environment that promotes loyalty and repeat business.