Café / Bar Supervisor

Panthers Glenbrook; Glenbrook; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Discounts at Panthers venues

Staff events

Free onsite parking

Job summary

Glenbrook Panthers in New South Wales is seeking a hands-on Café / Bar Supervisor to lead daily service across our café and bar, ensuring high standards and a great member/guest experience. You’ll supervise shifts, support coffee/food/beverage operations, manage stock, train staff, and ensure RSA, food safety and WHS compliance, while collaborating with other departments.

Join a family-friendly club with a community focus and help deliver exceptional service across events and daily operations

Qualifications

• Hospitality supervisory experience required.
• RSA certification and food safety knowledge required.
• Availability for rotating roster, including nights and weekends.

Responsibilities

• Supervise café and bar service, maintaining consistent standards across coffee, food and beverages.
• Conduct team briefings, allocate duties and provide clear direction throughout each shift.
• Provide hands-on support with coffee preparation, bar operations and food and beverage service.
• Monitor stock levels, assist with ordering and keep service areas stocked and organised.
• Resolve customer enquiries and complaints promptly and professionally.
• Complete daily shift reports, cash handling and cash reconciliation.
• Prepare and set up function spaces, ensuring every detail is ready for a successful event.
• Maintain high standards of cleanliness, hygiene and presentation across café and bar areas.
• Work collaboratively with other departments to support smooth club operations.
• Train, motivate and support team members, providing feedback and escalating performance concerns as required.
• Promote safe and responsible service, ensuring RSA, food safety and WHS requirements, Panthers policies and relevant legislation.

Skills

Supervisory experience

Customer service

Roster coordination

Communication skills

Problem solving

Education

RSA certification

RCG Competency Card

Barista Certificate

Tools

MS Office

POS systems

Job description

Bring your hospitality experience and leadership skills to Glenbrook Panthers.

We’re looking for a hands‑on Café / Bar Supervisor who sets high standards, brings out the best in their team and keeps customers coming back.

The Opportunity

As Café / Bar Supervisor, you will supervise daily service across our café and bar, providing clear direction and hands‑on support to keep each shift running smoothly. Based at the foothills of the Blue Mountains, Glenbrook Panthers is a family‑friendly club with a strong community focus. You’ll be part of a collaborative team, leading and developing our café and bar employees to deliver an exceptional experience for our members and guests.

As a Café / Bar Supervisor, you will:

• Supervise café and bar service, maintaining consistent standards across coffee, food and beverages.
• Conduct team briefings, allocate duties and provide clear direction throughout each shift
• Provide hands‑on support with coffee preparation, bar operations and food and beverage service
• Monitor stock levels, assist with ordering and keep service areas stocked and organised
• Resolve customer enquiries and complaints promptly and professionally
• Complete daily shift reports, cash handling and cash reconciliation
• Prepare and set up function spaces, ensuring every detail is ready for a successful event
• Maintain high standards of cleanliness, hygiene and presentation across café and bar areas
• Work collaboratively with other departments to support smooth club operations
• Train, motivate and support team members, providing feedback and escalating performance concerns as required
• Promote safe and responsible service, ensuring compliance with RSA, food safety and WHS requirements, Panthers policies and relevant legislation

About you

You’re a confident, hands‑on supervisor who leads by example and supports your team to deliver great service. You stay calm during busy periods, think on your feet and take a practical approach to resolving problems.

You also bring:

• 2 years + experience in a supervisory or management role within the hospitality industry
• Strong written and verbal communication skills
• Excellent shift coordination and customer service skills
• Sound judgement and confidence handling challenging situations and making day‑to‑day operational decisions
• Intermediate computer skills, including proficiency in Microsoft applications
• High standards of personal presentation and grooming
• A current RSA and RCG Competency Card and Barista Certificate
• Availability to work a rotating roster, including days, nights, weekends and public holidays.

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers‑owned food outlets and free post‑mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership‑winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave and Purchased Annual Leave for eligible PT & FT employees to enjoy greater work‑life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking

About Us

Located at the foothills of the Blue Mountains, Glenbrook Panthers is a welcoming, family‑friendly club with a strong connection to the local community.

We are one of five venues within Panthers Group, a not‑for‑profit organisation and one of Australia’s largest entertainment groups, proudly home to the mighty Penrith Panthers NRL team.

Due to our large volume of applications, please note only shortlisted candidates will be contacted.