Café & Bar Supervisor — Lead Service & Team Excellence

Panthers Glenbrook; Glenbrook; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts on food & beverage

Free on-shift post-mix

Free onsite parking

Job summary

Glenbrook Panthers is seeking a hands-on Café / Bar Supervisor to lead daily service across our café and bar, delivering clear direction and hands-on support to keep shifts running smoothly.

Based at the foothills of the Blue Mountains, Glenbrook Panthers is a family-friendly club with a strong community focus. You’ll lead and develop our café and bar team to deliver an exceptional experience for members and guests.

Qualifications

• 2+ years in a supervisory/managerial role in hospitality.
• Strong written and verbal communication skills.
• Excellent shift coordination and customer service.
• Good judgement and operational decision-making.
• Intermediate computer skills including Microsoft applications.
• High standards of personal presentation and grooming.
• RSA, RCG competency card and Barista certificate required.
• Available to work a rotating roster including days, nights, weekends and public holidays.

Responsibilities

• Supervise café and bar service with consistent standards for coffee, food and beverages.
• Conduct team briefings, allocate duties and provide direction per shift.
• Provide hands-on support with coffee prep, bar operations and service.
• Monitor stock levels, assist with ordering and keep areas stocked.
• Resolve customer enquiries and complaints promptly and professionally.
• Complete daily shift reports, cash handling and reconciliation.
• Prepare and set up function spaces for events.
• Maintain cleanliness, hygiene and presentation across areas.
• Collaborate with other departments for smooth operations.
• Train, motivate and support team members with feedback.
• Promote safe and responsible service per RSA, food safety and WHS.

Education

RSA Certification

Barista Certificate

RCG Competency Card

Microsoft Office

Team Leadership

Customer Service

Tools

MS Office

Job description

Glenbrook Panthers is seeking a hands-on Café / Bar Supervisor to lead daily service across our café and bar, delivering clear direction and hands-on support to keep shifts running smoothly.

Based at the foothills of the Blue Mountains, Glenbrook Panthers is a family-friendly club with a strong community focus. You’ll lead and develop our café and bar team to deliver an exceptional experience for members and guests.