System Analyst

Shoalhaven City Council; Nowra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexitime

Professional development

Wellbeing programs

Job summary

Shoalhaven City Council is seeking a System Analyst to administer, support and improve its corporate business systems and technology platforms from the Council Administration Building in Nowra. You will work with stakeholders and service providers to enhance system performance, drive user adoption and support continuous improvement initiatives across Council.

Responsibilities include configuring workflows, resolving incidents, documenting actions and ensuring security, reliability and governance

Qualifications

• Tertiary qualification in Business Systems, Information Technology or related field.
• Demonstrated commitment to customer service, collaboration, governance and information security.
• Analytical, problem-solving and organisational skills; ability to manage priorities with minimal supervision.
• Current Class C Driver Licence, travel between Council locations as required.

Responsibilities

• Administer and support allocated corporate systems following procedures, security controls and priorities.
• Investigate and resolve incidents and service requests with documented actions.
• Complete approved configuration changes to workflows, forms, and user experience features.

Skills

Analytical skills

Problem solving

Organisational skills

Customer service

Education

Business Systems/IT degree

Job description

• 35 hours per week (Monday to Friday) with the option of flexitime
• Located at Council Administration Building, Nowra
• Shortlisted applicants will be interviewed on Wednesday, 2 December 2026

About the Role

The System Analyst is responsible for the administration, support and continuous improvement of Council's corporate business systems and technology platforms. The role provides specialist technical expertise across a range of enterprise applications, ensuring systems are secure, reliable and aligned with organisational needs, while working collaboratively with stakeholders and service providers to optimise system performance, drive user adoption and support continuous improvement initiatives across Council. This includes:

• Administer and support allocated corporate systems in accordance with approved procedures, security controls, service standards and assigned priorities.
• Investigate and resolve incidents and service requests; document analysis and actions; and elevate complex, high-risk or recurring issues with supporting evidence.
• Complete approved configuration changes to workflows, business rules, forms, notifications, roles, permissions and user experience features within assigned authority.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.

This is a grade range position, therefore in accordance with qualifications, accreditation, experience and demonstrated skills, the prospective employee will be assessed as either Grade 10 or 11.

To be successful in the position, you will have:

For all grades

• Tertiary qualification in Business Systems, Information Technology or a related field, or demonstrated equivalent experience in a system support, implementation, administration or development role.
• Demonstrated commitment to customer service, collaboration, Council values, governance, recordkeeping, information security and workplace health and safety requirements.
• Analytical, problem-solving and organisational skills, including the ability to investigate issues, manage competing priorities, work under pressure and deliver outcomes with minimal supervision and attention to detail.
• Current Class C Driver Licence, where travel between Council locations is required, or the ability to meet the operational travel requirements of the role.

Grade 10

• Demonstrated experience administering and supporting enterprise business systems, including routine configuration, maintenance, user access, incident resolution and service requests.
• Ability to investigate system issues, analyse information, identify practical options and resolve matters within documented procedures, escalating complex or high-risk matters appropriately.
• Ability to participate in system enhancements, testing, integrations, upgrades and digital process improvements, and to coordinate low-risk changes or smaller system upgrades with guidance.
• Ability to interpret business processes and requirements and translate them into documented configuration, workflow, support or improvement activities.
• Well-developed written, verbal and interpersonal skills, including consultation with users, vendors and technical staff and preparation of clear procedures, test evidence and support documentation.
• Ability to organise competing priorities, meet deadlines, maintain accurate records and deliver assigned outcomes with limited supervision.
• Practical knowledge of system security, permissions, change management, testing, information management and IT service management practices.
• Commitment to maintaining contemporary knowledge of enterprise applications and system administration practices.

Grade 11

• Advanced experience leading the administration, support, enhancement and optimisation of business-critical enterprise systems in a complex organisational environment.
• Ability to lead complex investigations and problem resolution, determine root cause, assess business and technical risk, recommend solutions and coordinate implementation through to verified closure.
• Ability to lead significant upgrades, integrations, enhancements or platform improvements, including scope, planning, dependencies, testing, cutover, vendor coordination, risk controls, stakeholder communication and operational handover.
• Ability to provide authoritative specialist advice on platform capability, configuration, security, integration, supportability, lifecycle and improvement priorities.
• Ability to lead requirements clarification and solution design for complex business processes and ensure proposed changes are supportable, documented and aligned with architecture, security and governance requirements.
• Ability to establish and improve system standards, procedures, controls, documentation and support models, and monitor adherence to them.
• Ability to coach and guide Grade 10 staff, business users and project participants, review technical work and coordinate contributions without requiring formal staff supervision.
• Highly developed stakeholder management and communication skills, including resolving competing priorities, influencing decisions and managing vendor performance and delivery issues.
• Ability to independently plan and deliver a portfolio of complex operational and improvement work, identify emerging risks and provide timely escalation and recommendations to management.

We are looking for a collaborative and customer-focused professional with strong problem solving skills, experience supporting business systems, and a commitment to continuous improvement. The successful candidate will build positive stakeholder relationships and contribute to a supportive, service-oriented team.

Council requires applicants for this position to undergo a National Criminal History Check during the recruitment process. This check will be at the expense of Council.

Applicants who progress to pre-employment checks may be required to undergo a National Criminal History Check, Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.

Applications Close: Thursday, 26 November 2026 (at midnight)

If you have any questions about this role, please contact Michelle Formosa - Corporate Information Systems Manager - 02 4429 3***

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.