Technical Business Analyst

Healthdirect Australia; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

14 weeks Paid Parental Leave

Wellbeing program

Learner journeys

Job summary

Healthdirect Australia is seeking a Technical Business Analyst to translate priorities into clear requirements and specifications for the National Health Services Directory. You'll work with product, engineering and governance teams, coordinating with integrators and stakeholders to ensure compliant, high-quality delivery.

You bring 5+ years in business analysis, strong problem-solving and governance experience, and a solid grasp of Agile practices, Jira and Confluence.

Qualifications

• 5+ years of business analysis experience, including rapid deployments.
• Strong problem-solving, stakeholder management and teamwork skills.
• Solid working knowledge across the IIBA's business analysis knowledge areas.
• Experience using JIRA and Confluence, and working within agile project methodology.
• A tertiary qualification in information technology, business or commerce, or equivalent.
• Experience in healthcare and government, and with complex online tools or large enterprise-scale data systems, is desirable.

Responsibilities

• Develop and define well-structured business and technical requirements and artefacts, including business rules, wireframes, models/diagrams and integration/API data analysis
• Engage subject matter experts to validate assumptions and uncover constraints early
• Maintain requirements traceability throughout the delivery lifecycle
• Facilitate workshops and discovery sessions to ensure stakeholders understand requirements and acceptance criteria
• Provide technical and integration support to internal and external integrators connecting with the NHSD
• Create and maintain integrator support collateral, including FHIR Implementation Guide updates
• Troubleshoot and resolve integrator technical queries, coordinating with technical, stakeholder and product teams
• Track onboarding progress and elevate blockers as required

Skills

Stakeholder management

Problem solving

Analytical mindset

Requirements gathering

Requirement tracing

Agile working

Education

Bachelor's degree in information technology, business or commerce

Tools

JIRA

Confluence

Job description

• Join a purpose-driven organisation improving health outcomes for all Australians
• Hybrid working in our Haymarket office, near Central station

About us

At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.

About the opportunity

We are seeking a Technical Business Analyst to support delivery of theNational Health Services Directory (NHSD) work plan.

In this role, you will translate priorities into clear requirements, process maps and specifications, while supporting partners to integrate with NHSD products. Reporting to the Head of Product & Delivery, NHSD, you will work with product, engineering, clinical governance, jurisdictional health bodies and integration partners.

Key Responsibilities

• Develop and define well-structured business and technical requirements and artefacts, including business rules, wireframes, models/diagrams and integration/API data analysis
• Engage subject matter experts to validate assumptions and uncover constraints early
• Maintain requirements traceability throughout the delivery lifecycle
• Facilitate workshops and discovery sessions to ensure stakeholders understand requirements and acceptance criteria
• Provide technical and integration support to internal and external integrators connecting with the NHSD
• Create and maintain integrator support collateral, including FHIR Implementation Guide updates
• Troubleshoot and resolve integrator technical queries, coordinating with technical, stakeholder and product teams
• Track onboarding progress and elevate blockers as required

About You

You are an experienced Business Analyst with a strong analytical mindset and attention to detail. You know how to ask the right questions to uncover underlying needs before they become delivery risks, and you bring a disciplined, outcomes-focused approach to managing competing priorities.

What you'll bring to the role

• 5+ years of business analysis experience, including rapid deployments
• Strong problem-solving, stakeholder management and teamwork skills
• Solid working knowledge across the IIBA's business analysis knowledge areas
• Experience using JIRA and Confluence, and working within agile project methodology
• A tertiary qualification in information technology, business or commerce, or equivalent
• Experience in healthcare and government, and with complex online tools or large enterprise-scale data systems, is desirable

Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape quality, safety and experience outcomes in a committed, consumer-centred organisation.

We are committed to creating a culture where you can bring your whole self to work.

Our benefits include:

• Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
• 14 weeks company Paid Parental Leave for both parents;
• Multi-dimensional wellbeing program that is run by our people for our people;
• Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au.

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Please note, you must have the right to live and work in Australia to apply for this role.