business support officer

HR Partners; Picton; On-site; AUD 65,000 - 78,000; Full time

Job summary

Randstad seeks a warm, collaborative Business Support Officer to join the Development Services team on a 6-month full-time contract in New South Wales. You will support planners and building certifiers, assist residents and local businesses, and help maintain efficient processes with careful documentation and strong customer service.

The role emphasizes empathy, organisation, and clear communication within a friendly, inclusive office culture that values teamwork and dependable reliability.

Qualifications

• Certificate III in Business Administration (or equivalent) with 2+ years in an administrative role.
• Excellent verbal and written communication; ability to explain clearly.
• Proficient in MS Office; strong data entry and records management.
• Valid Class C Driver’s Licence.

Responsibilities

• Serve as a clear, empathetic contact for residents and colleagues.
• Coordinate documentation for Development Applications and Certificates.
• Maintain accurate records and support process improvements.
• Collaborate daily with team leaders to deliver admin support.

Skills

Clear communication

Empathy

Attention to detail

Adaptability

Driver's Licence

Education

Certificate III in Business Administration

Tools

MS Office Suite

Data entry

Job description

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Dynamic Business Support Officer | Public Sector Opportunity

Are you a warm, collaborative administrative professional who thrives on helping others, solving everyday puzzles, and staying organised? We are seeking an empathetic, detail-minded Business Support Officer to join our dedicated Development Services team on a 6-month full-time contract.

In this rewarding, community-focused role, you will be the helpful heart of our team, supporting dedicated planners and building certifiers while caring for our local residents. If you enjoy fostering strong relationships, multitasking with ease, and making a meaningful difference in the community, this role offers a supportive and inclusive environment where your talents will truly shine.

Why You’ll Love Working With Us

• A Supportive, Team-First Culture: Work alongside kind, approachable colleagues who value open communication, mutual support, and celebrating success together.


• Meaningful Work: Directly assist residents and local businesses as they navigate community growth and development.


• Work-Life Balance & Security: Enjoy standard full-time hours (35 hrs/week) over a structured 6-month contract, working in a comfortable, modern office environment.

How You’ll Support the Team

• Nurture Community Connections: Serve as a clear, empathetic point of contact for enquiries from residents, applicants, and colleagues, guiding them through processes with patience and care.


• Care for Administrative Details: Coordinate and prepare documentation for Development Applications (DAs), Construction Certificates (CCs), and Complying Development Certificates (CDCs).


• Keep Things Organised: Maintain accurate, thoughtful records and assist with continuous process improvements to help the team run smoothly.


• Collaborate Daily: Partner closely with team leaders and internal staff to deliver thoughtful, compliant administrative support.

What We Are Looking For

Highly Desirable (Top Priority)

• Previous Local Government Experience: Demonstrated prior background working within a council or local government environment is strongly preferred.


• NSW Planning Portal Experience: Practical familiarity navigating the NSW Planning Portal.

Essential Skills & Qualifications

• Nurturing & Clear Communication: Exceptional verbal and written communication skills with a proven ability to listen actively, show empathy, and explain complex concepts in clear 'Plain English'.


• Strong Administrative Foundation: Certificate III in Business Administration (or equivalent well-rounded experience) alongside 2+ years in a supporting administrative role.


• Tech Savvy & Detail-Oriented: Advanced proficiency in MS Office Suite, reliable data entry skills, and experience managing digital files and records.


• Adaptable & Patient: Ability to stay calm and resilient when priorities shift, handling unusual or complex customer enquiries with tact and care.


• Driver's Licence: A valid Class C Driver’s Licence.

Ready to join a caring, community-minded team?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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