Administration Officer - Development

Lake Macquarie City Council; Newcastle-Maitland; Hybrid; AUD 80,000 - 92,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Ongoing learning and development

Discounted gym memberships

Social club events and wellbeing

Job summary

Lake Macquarie City Council invites applications for an administrative professional in the Development Assessment and Certification Department. You will provide high‑quality admin support, handle correspondence, respond to inquiries, and coordinate meetings alongside Planners, Building Surveyors and Engineers.

This role offers flexible work arrangements, ongoing learning and career growth opportunities, and a competitive salary with superannuation.

Qualifications

• Certificate IV or above in Business Administration or equivalent demonstrated administration experience.
• Strong interpersonal, oral and written communication skills with commitment to excellent customer service.
• Ability to manage competing priorities, meet deadlines and maintain high accuracy.

Responsibilities

• Deliver exceptional customer service and respond to inquiries from community, elected representatives and staff.
• Provide high-quality administrative support including correspondence, reports and records management.
• Process and review applications and certificates with a high degree of accuracy.
• Coordinate meetings, prepare agendas and produce accurate minutes and action records.
• Contribute to process improvements that enhance service delivery and customer experience.
• Maintain confidential information and records in accordance with policies.

Skills

Customer service

Communication

Prioritization

Meeting minutes

Confidentiality

Attention to detail

Stakeholder relations

Education

Certificate IV or above in Business Administration

Tools

Electronic lodgement systems

Job description

Join our Development Assessment and Certification Department and play a key role in supporting the delivery of services that help shape Lake Macquarie's future. This is an exciting opportunity for a customer-focused administration professional to work with a collaborative team while contributing to exceptional service delivery and continuous improvement.
Working alongside Planners, Building Surveyors and Engineers, you'll provide high-quality administrative support, help streamline processes and create positive experiences for our customers and stakeholders

Your key focus areas are;

• Deliver exceptional customer service and respond to enquiries from the community, elected representatives and employees in a timely and professional manner
• Provide high-quality administrative support including correspondence, reports, records management and document preparation
• Process and review applications and certificates through electronic lodgement systems with a high degree of accuracy
• Coordinate meetings, prepare agendas and produce accurate minutes and action records
• Contribute to process improvements that enhance service delivery and the customer experience
• Maintain confidential information and records in accordance with Council policies and procedures

Read theposition statement here and learn more about this exciting opportunity.

LET’S HEAR ABOUT YOU

You are an organised and customer-focused professional who enjoys working in a busy environment where no two days are the same. With strong communication skills and exceptional attention to detail, you build positive relationships, manage competing priorities confidently and take pride in delivering quality outcomes.
You thrive in a collaborative environment, demonstrate initiative and are committed to providing outstanding support to both customers and colleagues

To be successful in this role, you'll have:

• Certificate IV or above in Business Administration and/or equivalent demonstrated administration experience
• Well-developed interpersonal, oral and written communication skills with a commitment to delivering excellent customer service
• The ability to manage competing priorities, meet deadlines and maintain a high level of accuracy
• Experience facilitating meetings and preparing high-quality and accurate minutes
• Proven ability to maintain confidentiality and respond sensitively and professionally to complex customer matters

LET’S REVEAL THE PERKS

• Competitive salary from $78,934 to 91,735 per year plus 12% superannuation
• Commencing salary set in line with skills and experience, with annual salary progression opportunities
• Flexible workplace arrangements that support work-life balance
• Ongoing learning, development and career growth opportunities
• Discounted gym memberships through our Corporate Fitness program
• Social club events and wellbeing initiatives
• Be part of a collaborative team helping shape the future of Lake Macquarie
• Plus many other perks that come from choosing Lake Mac

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.
We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET’S START

• For enquiries related to the duties of the role, please contactSue Bidas, Senior Project and Content Officer, on02 4921 0378 or via [e-mail]
• Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we’re here for you!
• Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.

Lake Macquarie City Council
126-138 Main Road, Speers Point, NSW 2284
Box 1906, Hunter Region Mail Centre, NSW 2310