Business Support Officer - Environment and Regulation

Sutherland Shire Council; Sydney; On-site; AUD 82,000 - 87,000; Full time

Benefits offered by this job

Fitness passport

Employee assistance program

Annual flu shots

Health and wellbeing programme

Novated lease options

Job summary

Sutherland Shire Council seeks a detailed and organised Business Support Officer to assist the Environment and Regulation Division with administrative duties and customer service. You will manage documentation, respond to external inquiries, and support reporting and data collection for management review.

The role offers temporary full-time hours, opportunities for professional growth within local government, and access to a range of wellbeing and staff development programs.

Qualifications

• Experience in high-volume administrative roles and customer service.
• Strong communication and interpersonal skills with stakeholders.
• Ability to maintain confidentiality and work in a multidisciplinary team.

Responsibilities

• Prepare high-quality reports and statistical data for management.
• Maintain accurate registers and handle routine requests.
• Support staff training and actively utilise Council systems.
• Contribute to continuous improvement initiatives and efficient processes.

Skills

Customer service

Attention to detail

Communication skills

Organisational skills

Education

Qualifications in Administration

Tools

Microsoft Office

Job description

• Join a dynamic team supporting environmental management and regulatory services.
• Contribute to process improvements and operational efficiency.
• Engage with external customers to enhance service delivery.
• Opportunities for professional growth and development within local government.

About Us

Sutherland Shire Council is committed to delivering exceptional services and enhancing the wellbeing of our community. Our workforce is dedicated to creating a sustainable and inclusive environment while fostering strong relationships with residents and stakeholders.

As a valued member of our team, you will play a crucial role in supporting our initiatives in environmental management, compliance, and safety, ensuring that we meet and exceed community expectations.

About The Role

The Business Support Officer will be a vital point of contact for external customers regarding inquiries related to Environment and Regulation. This role involves providing comprehensive administrative support to the ER Division, ensuring efficient processes in correspondence, documentation, and customer service management.

Key responsibilities include preparing high-quality reports and statistical data for management, maintaining accurate registers, managing requests, and contributing to continuous improvement initiatives. The position also requires supporting staff training and effectively utilising Council’s systems.

Who We're Looking For

We are seeking an organised and detail-oriented individual with a strong background in administrative support, preferably within a local government environment.

• Qualifications in Administration.
• Experience in high-volume administrative roles with competing demands.
• Proven customer service skills and ability to communicate effectively.
• Familiarity with Microsoft Office and the ability to adapt to new technologies.

The ideal candidate will demonstrate initiative, strong problem-solving abilities, and a commitment to maintaining confidentiality. You should be comfortable working both independently and as part of a multidisciplinary team, with a focus on achieving results and enhancing service delivery.

Join our Team and Grow with Us!

• Interview date: Interviews will be facilitated within 2 weeks of the closing date
• Package: $81,866 - $86,777 gross p.a. plus 12% superannuation.
• Hours of work: Temporary Full Time. This opportunity is expected to be available for up to 12 months. You will have the option of a 19 day month through Council’s flex system.
• To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Mirella Yacoub [e-mail] Team Leader Business Support for any job specific enquiries.

Alison Wady [e-mail] Talent Acquisition Business Partner, can assist with any recruitment related enquiries.

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.