Business Support Administrator

Harvey Norman; Strathfield Municipal Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee benefits including salary packaging

Discounted purchases on a range of products

Job summary

A leading retail brand in Australia is seeking a B2B Support Administrator for a full-time, fixed-term position to join their Merchandise Data Service team. The role involves supporting Electronic Data Interchange (EDI) processes, troubleshooting issues, and providing administrative support. Ideal candidates will possess strong analytical, communication, and interpersonal skills, along with proficiency in Microsoft Office and experience in a similar administrative role. Join an iconic Australian brand and enjoy excellent employee benefits.

Qualifications

• Experience in an administrative role with analytical and interpersonal skills.
• Ability to build positive relationships with stakeholders.
• Proficiency in Microsoft Office applications.

Responsibilities

• Support B2B processes with trading partners.
• Monitor EDI/B2B production systems for compliance.
• Identify and troubleshoot file errors.
• Provide customer service for B2B/EDI enquiries.
• Produce performance and file processing reports.

Skills

Analytical skills

Interpersonal skills

Problem-solving

Communication skills

Organisational skills

Time management

SAP

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

• Opportunities to make discounted purchases on a great range of products
• Based at Homebush West, free on-site parking or a 10-minute walk from Flemington station
• Experience working within a diverse, unique, and successful global organisation

As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

About the role

Based at our Corporate office in Homebush West, we are seeking a B2B Support Administrator to join our Merchandise Data Service (MDS) team. You will be supporting Harvey Norman’s Electronic Data Interchange (EDI) and B2B processes with trading partners, ensuring accurate and timely Purchase Order exchanges, assisting partner onboarding, and providing operational and administrative support to the MDS team.

This is a full-time, fixed-term 12-month (maternity leave cover).

You will also:

• Monitor daily EDI/B2B production systems to ensure successful transmission of files and compliance with Harvey Norman business rules and SLAs.
• Identify issues, troubleshoot file errors, and escalate high‑impact issues.
• Collaborate with internal teams and external trading partners to resolve issues promptly.
• Provide customer service and support for B2B/EDI related enquiries.
• Produce routine and ad hoc performance and file processing reports.
• Assist with general administration and contribute to process improvements.

About you

You have experience in an administrative role with both analytical and excellent interpersonal skills. You enjoy problem‑solving, working with data, and supporting seamless operational processes. You build positive relationships with stakeholders, manage your time effectively, and thrive in a team environment.

You will also have:

• Clear written and verbal communication skills.
• Ability to work effectively within a team environment.
• Strong organisational, time management and prioritisation skills.
• Proficiency in Microsoft Outlook, Excel and Word.
• Analytical and troubleshooting skills with data.
• Experience with SAP (desirable).

This opportunity will provide

• Exposure to a diverse range of organisational stakeholders, initiatives, and projects, enhancing your skillset and competencies.
• A supportive and collaborative working environment.
• Experience working with an Iconic Australian Brand with global success in Australia, NZ, Asia, and Europe.
• Employee benefits including salary packaging and discounted purchases on a great range of products and services.

Have we got your interest?

Apply now to be considered to join our dedicated team.

Please note that only people with the right to work in Australia should apply for this position.