Business Operations Lead

the original; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Work-life balance

On-site gym

Free parking

Flexible working

Study assistance

Training & development

Fitness Passport

Job summary

Fire and Rescue NSW is seeking a Business Operations Lead to coordinate business support, governance, reporting, and administrative services across the Community Safety Directorate. The role supports operational effectiveness, business improvement and achievement of priorities.

You will drive analysis, prepare reports and recommendations for informed decision-making, while managing competing priorities in a complex environment. Hybrid work from Greenacre and remote arrangements are offered.

Qualifications

• Experience coordinating business operations and governance within a complex organisation.
• Experience preparing reports, briefing materials and recommendations to support decision‑making.

Responsibilities

• Coordinate and oversee business support, governance, reporting, and administrative services across the Directorate.
• Support operational effectiveness and business improvement to achieve priorities.

Skills

Operations coordination

Governance activities

Reporting

Research and analysis

Education

Tertiary qualifications in business administration or related field

Tools

Microsoft Office

Job description

Business Operations Lead

• Ongoing Full time
• Clerk Grade 9/10
• Package up to $166,549 pa. Package includes salary range ($133,348 pa to $146,945 pa), plus employer's contribution to superannuation and annual leave loading
• Hybrid work from our office in Greenacre and remotely.

About the role:

Coordinate and oversee business support, governance, reporting, project and administrative services across the Community Safety Directorate to support operational effectiveness, business improvement and the achievement of Directorate priorities.

About you:

The successful candidate will demonstrate:

• Experience coordinating business operations, governance activities and business improvement initiatives within a complex organisation, including managing competing priorities, supporting managers and delivering quality outcomes.
• Experience undertaking research and analysis, and preparing reports, briefing materials and recommendations to support informed decision-making, operational performance and stakeholder engagement.

Essential Requirements:

• Tertiary qualifications in business management, administration, or a related field or equivalent professional experience in managing business operations and support services.

For more information on the role, please view the Role Description

Should you require more information about this opportunity, please contact Michelle Sapiro at [e-mail].

About us:

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.We are prepared for anything helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

• Work-life balance and flexible working arrangements
• Modern buildings and facilities
• Activity based working environment
• Free on-site gym and parking
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
• Study assistance for approved courses
• Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire andRescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQA+, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at [e-mail]

Applications close: Sunday 11th October 2026 11:55pm

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.