Business Manager | Data Centre

MSS Security; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

MSS Security is seeking an NV1 Cleared Escort Operations Manager to oversee security services at a Data Centre in Melbourne’s CBD, reporting to the National Accounts Manager and leading the on-site team.

This full-time role requires after-hours availability for urgent operations, strong people leadership, incident response expertise, and compliance with security licences and NV1 clearance.

Qualifications

• Experience managing security operations including incident response and compliance.
• Ability to lead client meetings and provide operational updates.
• People-focused leadership to motivate teams and deliver high-quality security services.
• Australian citizen with current NV1 clearance and Victorian Security Licence.

Responsibilities

• Oversee on-site security team at Data Centre and ensure contractual service requirements.
• Lead client meetings and provide operational updates.
• Mentor and develop staff toward a high-performing workforce.
• Identify cost-saving initiatives while maintaining service quality.
• Oversee payroll hours, allowances and leave entitlements.
• Manage incident responses from initial detection to corrective actions.
• Oversee equipment and logistics, ensuring staff are equipped and inventory kept.

Skills

People leadership

Client communication

Operations management

Incident response

Risk management

Team leadership

Job description

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au

Our employees enjoy working with MSS because we:

• Have a high people and culture focus
• Offer extensive development and progression opportunities
• Provide stability and certainty in a role
• Work collaboratively together and are high achievement focused
• Because we know how to have fun whilst getting the job done

About the role

We are seeking an NV1 Cleared Escort Operations Manager to oversee the delivery of security services at a Data Centre located in Melbourne’s CBD.

Reporting to the National Accounts Manager, you will be responsible for leading the on site security team, ensuring contractual service requirements are upheld.

This is a Full Time position working predominantly Monday to Friday, however, there will be a requirement to be available after hours to manage urgent operational matters.

Duties include but are not limited to:

• People management: Oversee hiring, training, performance, disciplinary processes and employee terminations in accordance with company policies.
• Employee development: Develop, mentor and support employees to promote a high performing workforce.
• Reporting: Compile data for Quarterly Business Reviews and attend and lead client meetings.
• Cost management: Identify and implement cost saving initiatives and operational efficiencies while maintaining service quality.
• Payroll administration: Oversee payroll, ensuring employee hours, allowances and leave entitlements are accurate and submitted on time.
• Client relationship management: Build and maintain strong relationships with clients, responding promptly to operational issues and service requests.
• Incident management: Manage operational incidents from initial response through to corrective actions.
• Equipment and logistics: Oversee the management of uniforms and equipment, ensuring staff are appropriately equipped and inventory is maintained.

Requirements:

• Prior experience managing security operations, including incident response, compliance requirements, risk management and leading large teams.
• The ability to confidently lead client meetings, providing operational updates, addressing concerns and presenting solutions.
• People focused leadership style, with the ability to motivate teams, build a positive culture, and deliver high quality security services.
• Must be an Australian Citizen and hold a current NV1 Clearance.
• Valid Victorian Security Licence.

Master Licence Number:

409-987-30S

Equal Opportunity Statement

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person. We encourage and celebrate diversity.

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.