Business Improvement & Administration Lead

Sunshine Coast Council; Maroochydore; On-site; AUD 122,000 - 130,000; Full time

Benefits offered by this job

Hybrid WFH model

Salary packaging (novated leases)

Superannuation

Smartphones and devices

Job summary

Sunshine Coast Council seeks a strategic Business Improvement & Administration Lead to drive continuous improvement and deliver meaningful outcomes. You will lead a capable admin team, champion workforce development and build stakeholder partnerships to improve service delivery for the community.

With strong leadership and analytical skills, you will influence senior leaders, optimise processes, and oversee branch-wide initiatives that create lasting value for Sunshine Coast residents.

Qualifications

• Qualifications in Business Management, Organisational Development or a related field, and/or significant relevant experience.
• Experience in business improvement, organisational development or business support.
• Proven ability to lead projects and drive change across diverse stakeholder groups.
• Strong communication, stakeholder engagement and problem-solving skills.
• Current C Class Driver Licence.

Responsibilities

• Lead branch-wide business improvement initiatives that drive innovation, efficiency and service excellence.
• Provide strategic advice and support to leadership, influencing business performance and operational outcomes.
• Lead and develop a high-performing administration team, fostering a culture of collaboration and customer service.
• Champion workforce planning, capability development and continuous improvement initiatives.
• Drive process optimisation, governance and business transformation across the branch.
• Build strong stakeholder relationships to support informed decision-making and organisational success.
• Deliver meaningful change that enhances service delivery and creates lasting value for the community.

Skills

Leadership

Stakeholder engagement

Analytical thinking

Change management

Communication

Problem solving

Continuous improvement

Education

Business Management

Organisational Development

Related field

Job description

Business Improvement & Administration Lead

$122K - $130K Total Remuneration Package

$122K - $130K Total Remuneration Package

Vacancy No: 7248

Permanent - Full-time

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team !

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving , our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

We're seeking a strategic and influential leader who thrives on driving continuous improvement and delivering meaningful outcomes. You have a track record of leading high-performing teams, improving business processes and fostering a positive, customer-focused culture.

With strong leadership, analytical and stakeholder engagement skills, you'll champion innovation, build workforce capability and deliver sustainable improvements that enhance service delivery for both our organisation and community.

Lead branch-wide business improvement initiatives that drive innovation, efficiency and service excellence.

Provide strategic advice and support to leadership, influencing business performance and operational outcomes.

Lead and develop a high-performing administration team, fostering a culture of collaboration and customer service.

Champion workforce planning, capability development and continuous improvement initiatives.

Drive process optimisation, governance and business transformation across the branch.

Build strong stakeholder relationships to support informed decision-making and organisational success.

Deliver meaningful change that enhances service delivery and creates lasting value for the community.

About you

We're looking for a proactive and influential leader who thrives on driving improvement, building capability and delivering results. You'll bring strong stakeholder engagement skills, a passion for continuous improvement and the ability to turn ideas into practical solutions that make a real impact.

Qualifications in Business Management, Organisational Development or a related field, and/or significant relevant experience.

Experience in business improvement, organisational development or business support.

Proven ability to lead projects and drive change across diverse stakeholder groups.

Strong communication, stakeholder engagement and problem-solving skills.

Current C Class Driver Licence.

Our Culture & Employee Benefits

Council is committed to creating aninclusive, culturally diverse , healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
• Flexibility:We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras:Those extras make a difference therefore we offer salary packagingoptions on novated leases, superannuation, smartphones and devices.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team [e-mail] .

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.

Sunshine Coast council’s Vision is Australia’s most sustainable region. Our focus is to enable an outstanding quality of life for our residents with an accessible, well-built environment. This motivates us to think about the way we work and the impact our decisions have on our community and environment.

We’re transforming from regional center to regional city with over 8000 people moving to the region each year. We expect the region to over 500,000 residents by 2041.

As one of the fastest growing regions in Australia (and a delivery partner in the Brisbane 2032 Olympic and Paralympic Games), we’re excited about the opportunities this will bring for our growing community.

Sunshine Coast council’s Vision is Australia’s most sustainable region. Our focus is to enable an outstanding quality of life for our residents with an accessible, well-built environment. This motivates us to think about the way we work and the impact our decisions have on our community and environment.

We’re transforming from regional center to regional city with over 8000 people moving to the region each year. We expect the region to over 500,000 residents by 2041.

As one of the fastest growing regions in Australia (and a delivery partner in the Brisbane 2032 Olympic and Paralympic Games), we’re excited about the opportunities this will bring for our growing community.

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