Business Development Specialist

HungryPanda Ltd 熊猫外卖; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

HungryPanda Ltd 熊猫外卖 seeks a Mandarin-speaking Merchants Partner Specialist to support Sydney's merchant network. You will conduct market research, identify restaurants with order potential, and negotiate cooperation terms with merchants.

You will train merchants on the platform, monitor performance, visit regularly, resolve day-to-day issues, and work with marketing and delivery teams to boost merchant orders while maintaining healthy partnerships.

Qualifications

• Customer service focus
• Clear and concise communication
• High attention to detail in written and spoken interactions
• Ability to apply knowledge in practical, commercial scenarios
• Preferred 1+ year related experience

Responsibilities

• Conduct market research and analyze competitors to identify Chinese and Asian restaurants with order potential.
• Negotiate and establish cooperation with merchants; handle information collection and platform training.
• Visit merchants regularly to layout or replace merchant materials as needed.
• Understand merchant problems and propose practical solutions for different needs.
• Resolve merchant issues and emergencies in daily operations.
• Collaborate with marketing and delivery teams to boost merchant orders and transaction volume.
• Maintain healthy, stable partnerships and optimize merchant experience for win-win outcomes.
• Other duties as required by management.

Skills

Customer service

Clear communication

Attention to detail

Commerciality

Experience required

Job description

【Candidates Must be able to speak Mandarin】

Key Responsibility:

• Conduct market research and analysis of competitors based on the market environment, and constantly explore Chinese and Asian restaurants with order potential.
• Independently conduct business negotiations and reach cooperation with merchants, be responsible for information collection, product training, and platform background operation.
• Regular merchant visits, apply for and timely layout/replace merchant materials for merchants.
• Understand the real problems of merchants, and propose solutions and suggestions according to the different needs of merchants.
• Actively solve the problems and emergencies encountered by merchants in their daily operations.
• According to the needs of merchants and data indicators, through collaboration with colleagues in the marketing department, delivery department, and other departments, promote the increase of merchant transaction volume and order numbers
• Manage and maintain a healthy and stable strategic partnership between merchants and the platform, optimize merchant experience, and achieve win-win cooperation between both partiesOther duties and responsibilities as required by management.

Requirements:

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone, and face to face
• Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
• Commerciality: the ability to apply knowledge in a practical, commercial manner
• Preferred to have at least 1 year of related experience