Mandarin-Speaking Merchant Growth Partnerships Specialist

HungryPanda Ltd 熊猫外卖; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

HungryPanda Ltd 熊猫外卖 seeks a Mandarin-speaking Merchants Partner Specialist to support Sydney's merchant network. You will conduct market research, identify restaurants with order potential, and negotiate cooperation terms with merchants.

You will train merchants on the platform, monitor performance, visit regularly, resolve day-to-day issues, and work with marketing and delivery teams to boost merchant orders while maintaining healthy partnerships.

Qualifications

• Customer service focus
• Clear and concise communication
• High attention to detail in written and spoken interactions
• Ability to apply knowledge in practical, commercial scenarios
• Preferred 1+ year related experience

Responsibilities

• Conduct market research and analyze competitors to identify Chinese and Asian restaurants with order potential.
• Negotiate and establish cooperation with merchants; handle information collection and platform training.
• Visit merchants regularly to layout or replace merchant materials as needed.
• Understand merchant problems and propose practical solutions for different needs.
• Resolve merchant issues and emergencies in daily operations.
• Collaborate with marketing and delivery teams to boost merchant orders and transaction volume.
• Maintain healthy, stable partnerships and optimize merchant experience for win-win outcomes.
• Other duties as required by management.

Skills

Customer service

Clear communication

Attention to detail

Commerciality

Experience required

Job description

HungryPanda Ltd 熊猫外卖 seeks a Mandarin-speaking Merchants Partner Specialist to support Sydney's merchant network. You will conduct market research, identify restaurants with order potential, and negotiate cooperation terms with merchants.

You will train merchants on the platform, monitor performance, visit regularly, resolve day-to-day issues, and work with marketing and delivery teams to boost merchant orders while maintaining healthy partnerships.