Business Development Specialist

HungryPanda; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

HungryPanda is seeking a merchant relations-oriented candidate to conduct market research, identify potential Chinese and Asian restaurant partners, and independently negotiate collaborations. You will support merchants with information, training, and platform operations, while visiting merchants regularly to optimize materials and relationships.

You will address merchant issues, propose practical solutions, and collaborate with marketing and delivery teams to boost merchant transactions and

Qualifications

• Commitment to delivering exceptional customer service across channels (written, phone, face to face).
• Clear, concise communication tailored to the audience.
• Excellent written detail and accuracy in communications.
• Ability to apply knowledge in a practical, commercial manner.

Responsibilities

• Conduct market research and analysis of competitors based on the market environment, and explore Chinese and Asian restaurant opportunities with order potential.
• Independently conduct business negotiations and reach cooperation with merchants, training, and platform operations.
• Regular merchant visits and timely layout/replace merchant materials for merchants.
• Understand merchants' real problems and propose solutions based on their needs.
• Actively solve merchants' problems and emergencies in daily operations.
• Collaborate with marketing, delivery, and other departments to increase merchant transaction volume and orders.
• Maintain a healthy and stable strategic partnership between merchants and the platform, optimizing merchant experience for win-win cooperation.
• Other duties as required by management.

Skills

Customer service

Communication

Attention to detail

Commerciality

Job description

【Candidates Must be able to speak Mandarin】

Key Responsibility:

• Conduct market research and analysis of competitors based on the market environment, and constantly explore Chinese and Asian restaurants with order potential.
• Independently conduct business negotiations and reach cooperation with merchants, be responsible for information collection, product training, and platform background operation.
• Regular merchant visits, apply for and timely layout/replace merchant materials for merchants.
• Understand the real problems of merchants, and propose solutions and suggestions according to the different needs of merchants.
• Actively solve the problems and emergencies encountered by merchants in their daily operations.
• According to the needs of merchants and data indicators, through collaboration with colleagues in the marketing department, delivery department, and other departments, promote the increase of merchant transaction volume and order numbers
• Manage and maintain a healthy and stable strategic partnership between merchants and the platform, optimize merchant experience, and achieve win-win cooperation between both parties
• Other duties and responsibilities as required by management.

Requirements:

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone, and face to face
• Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
• Commerciality: the ability to apply knowledge in a practical, commercial manner

Preferred to have at least 1 year of related experience