Business Development & Branch Support - ED / ITAD

Shred-X; City Of Canning, Perth; On-site; AUD 60,000 - 85,000; Full time

Job summary

Shred-X in Western Australia is seeking a proactive Business Development & Branch Support professional to drive growth of our ED/ITAD services. This role blends new business development, customer growth and branch coordination, with a focus on building strong client relationships and delivering great service.

You will identify opportunities, manage a portfolio of small-to-medium accounts, handle quotations and onboarding, and support the branch with administrative tasks to ensure smooth service

Qualifications

• Experience in outbound sales or similar customer-facing roles.
• Confident conducting outbound telephone conversations.
• Ability to identify customer needs and communicate service benefits clearly.
• Strong written and verbal communication skills.
• Experience working to activity, conversion and revenue targets.
• Strong organisation and time-management skills.

Responsibilities

• Identify and research potential customers and cross-sell opportunities.
• Manage a portfolio of existing small-to-medium customer accounts.
• Build regular contact with customers through calls and emails.
• Prepare and follow up quotations, proposals and service agreements.
• Complete scheduled follow-up activity consistently and within agreed timeframes.
• Maintain a professional image and ensure all communications meet Shred-X standards.

Skills

Outbound sales

Telesales

Business development

Customer acquisition

Communication

Time management

Organization

Job description

Career Opportunities: Business Development & Branch Support - ED / ITAD (16979)

Shred-X

Administration

SRX WA Branch

Canning Vale

Permanent Full Time

Sales

Australia

Western Australia

Perth CBD

Business Development & Branch Support - ED / ITAD - WA

Shred-X is seeking a proactive Business Development & Branch Support professional to help drive the growth of our Electronic Destruction and IT Asset Disposition (ED/ITAD) services.

This varied role combines new business development, customer growth and branch coordination. You’ll identify and convert new opportunities, manage prospects from initial contact through quotation and onboarding, and grow an existing customer portfolio through strong service and cross-selling.

Alongside your sales responsibilities, you’ll provide practical administrative and coordination support to the branch - helping ensure customer requirements, service activities and internal processes are managed efficiently.

This is an excellent opportunity for someone who enjoys building relationships, creating commercial opportunities and taking ownership of the details that deliver a great customer experience.

What you'll do:

• Proactively identify and research potential customers and existing customer cross-sell opportunities.
• Manage a portfolio of existing small-to-medium customer accounts.
• Build regular contact with customers through scheduled calls and emails.
• Prepare and follow up quotations, proposals and service agreements.
• Complete scheduled follow-up activity consistently and within agreed timeframes.
• Maintain a professional image and ensure all communications meet Shred-X standards.

What we’re looking for

• Experience in outbound sales, telesales, business development, customer acquisition or a similar customer-facing role.
• Demonstrated confidence conducting outbound telephone conversations.
• Ability to identify customer needs and communicate service benefits clearly.
• Strong written and verbal communication skills.
• Experience working to activity, conversion and revenue targets.
• Strong organisation, follow-up and time-management skills.
• Structured training and ongoing coaching to help you succeed
• Clear progression pathways within sales and the broader business
• Supportive, high-energy team environment where you can learn and grow
• Opportunity to contribute to sustainability through our E-Waste services
• Stable, full-time, office-based role with clear expectations and support

We are proud to be an equal opportunity employer and welcome applicants from diverse backgrounds, experiences and perspectives.