Business Development and Relationship Manager

Quad Carbon Pty Ltd; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary based on experience

Opportunities for professional develop

Collaborative working environment

Varied role across new business and on

Opportunity for increased responsibil

Job summary

Quad Carbon Pty Ltd is seeking a Business Development and Relationship Manager to grow the client base by identifying and winning new opportunities, while strengthening existing client relationships and coordinating day-to-day account activity.

You will work across business development, account management and client services, building a robust pipeline, preparing proposals, and engaging with decision-makers to turn opportunities into concrete outcomes.

Qualifications

• Minimum of 5+ years in business development or related role.
• Experience building and managing client relationships across accounts.
• Ability to identify opportunities, qualify leads, and close deals.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Identify and pursue new business opportunities.
• Build and maintain a pipeline of prospective clients.
• Conduct outreach, qualify opportunities, and arrange meetings.
• Prepare proposals, presentations, and other sales support material.
• Assist with tender, bid, and proposal responses where required.
• Build strong working relationships with existing clients.
• Act as a reliable point of contact for client communication and follow-up.
• Help coordinate account activity and ensure client needs are understood internally.
• Identify opportunities to expand services within existing accounts.
• Support client retention through responsive and professional relationship management.
• Maintain accurate records of sales activity, client interactions, and opportunities.
• Work closely with internal teams to support delivery and client service quality.

Skills

Business development

Account management

Client services

CRM usage

Proposal writing

Tools

CRM systems

Job description

Business Development and Relationship Manager

Quad Carbon is a leading provider of IT services, offering technical operational and project support to all market verticals. We are committed to delivering exceptional service and innovative solutions to our clients.

JOB DESCRIPTION

We are looking for a Client Growth and Account Manager to help grow the business by identifying and winning new clients, while also supporting and strengthening relationships with existing clients.

Candidates must have a minimum of 5+ years of business development experience.

This role suits someone who is commercially minded, confident building relationships, and able to move comfortably between business development, account management, and day-to-day client coordination. You will play a key part in helping us expand our client base, improve client experience, and identify opportunities for further work across existing accounts.

Applicants are required to have a minimum of 5+ years of account management experience.

KEY ACCOUNTABILITIES AND JOB TASKS:

• Identify and pursue new business opportunities
• Build and maintain a pipeline of prospective clients
• Conduct outreach, qualify opportunities, and arrange meetings
• Prepare proposals, presentations, and other sales support material
• Assist with tender, bid, and proposal responses where required
• Build strong working relationships with existing clients
• Act as a reliable point of contact for client communication and follow-up
• Help coordinate account activity and ensure client needs are understood internally
• Identify opportunities to expand services within existing accounts
• Support client retention through responsive and professional relationship management
• Maintain accurate records of sales activity, client interactions, and opportunities
• Work closely with internal teams to support smooth delivery and a high standard of client service

ABOUT YOU

You are a strong communicator who can build credibility quickly and keep things moving. You are comfortable initiating conversations with prospective clients, while also maintaining trust and consistency with existing clients.

You will ideally bring:

• experience in business development, account management, client services, or a similar commercial role
• confidence engaging with decision-makers and building relationships
• strong written and verbal communication skills
• an organised and proactive approach to follow-up and pipeline management
• the ability to identify commercial opportunities and turn them into action
• good judgement, professionalism, and attention to detail
• experience using CRM systems and standard business tools
• prior experience in IT services industry
• Australian citizenship or permanent residency status
• experience in B2B services
• experience preparing proposals or responding to tenders
• experience working with technical or professional service teams

WHAT WE OFFER

• the opportunity to play a key role in the company's growth
• a varied role across new business and client management
• a collaborative and professional working environment
• competitive salary based on experience
• opportunities for professional development and increased responsibility over time