Business Development Administrator

Workplace Emergency Management; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Autonomous role

Supportive team

Industry experts learning

Job summary

Workplace Emergency Management is expanding its team with a full-time Business Development Administrator based in Castle Hill NSW. You will handle incoming calls and emails, engage with prospective and existing clients, prepare quotations, and coordinate handovers to operations.

The role emphasizes proactive communication, task management, and collaboration with a supportive team to grow the business in a fast-paced environment.

Qualifications

• Experience in an office-based administration, sales support, customer service or coordination role.
• Confidence communicating with clients by phone and email.
• Strong organisational skills and the ability to manage competing tasks and deadlines.

Responsibilities

• Respond to incoming calls and emails promptly and professionally.
• Speak with prospective and existing clients to understand their needs and identify opportunities.
• Make outbound calls to follow up enquiries, quotations and proposals and contact existing clients about opportunities.
• Prepare accurate quotations, proposals and other client correspondence.
• Maintain accurate records of enquiries, client communications, quotations and sales activity.
• Coordinate the handover of confirmed work to operations and ensure required documentation is provided.

Skills

Office administration

Sales support

Customer service

Coordination

Microsoft Office

Tools

Microsoft Office

Job description

Workplace Emergency Management – Castle Hill NSW

Workplace Emergency Management is a company that offers a quality service to our clients, assisting them with their required emergency management compliance and creating safe workplaces. We supply a full package covering Evacuation Diagrams, Emergency Procedures, Training and Consultancy. We are currently expanding our team of dedicated, enthusiastic and motivated staff and have a new full-time position for a Business Development Administrator.

For more information about the Company please refer to our websitewww.workplaceemergencymanagement.com.au

About You

You’re proactive and curious, with a ‘can do’ attitude and a genuine willingness to learn. You’re comfortable juggling different tasks with similar deadlines in a fast-paced environment, and you’re always looking for ways to grow and improve. You work well independently and enjoy being part of a collaborative team. Most importantly, you’re friendly, outgoing and bring a sense of fun to the workplace.

The Role:

Respond to incoming calls and emails promptly and professionally.

Speak with prospective and existing clients to understand their needs, provide information and identify opportunities for further discussion.

Make outbound calls to follow up enquiries, quotations and proposals, and contact existing clients about relevant opportunities.

Prepare accurate quotations, proposals and other client correspondence using approved information and processes.

Keep clients informed of progress and refer questions or decisions outside the role’s authority to the appropriate person.

Maintain accurate records of enquiries, client communications, quotations, follow-ups and sales activity.

Organise and monitor business development tasks so actions are completed within agreed timeframes.

Coordinate the handover of confirmed work to operations, ensuring relevant client requirements, scope details and documentation are provided.

Prepare business development updates and reports as required.

Assist with marketing activities and projects across the business as directed.

Share relevant client feedback and market observations with management.

Undertake other reasonable duties consistent with the role.

Your Skills & Experience:

Previous experience in an office-based administration, sales support, customer service or coordination role.

Confidence communicating with clients by phone and email.

Strong organisational skills and the ability to manage competing tasks and deadlines.

Attention to detail when preparing documents and maintaining records.

Working knowledge of Microsoft Office applications.

A professional, helpful approach to client service.

Sound judgement, including knowing when to seek clarification or escalation a issue.

The ability to work independently, follow through on tasks and contribute positively to a team.

Discretion when handling confidential client and business information.

Willingness to learn the company’s services, systems and procedures.

Performance Expectations

The Business Development Administrator is expected to manage their work reliably, communicate clearly and maintain accurate records. Enquiries, quotations and follow-ups should be handled within agreed timeframes, and confirmed work should be handed over with the information operations needs to proceed.

The role must be performed in accordance with company policies, procedures and the Code of Conduct. Performance and development will be discussed through regular reviews

What’s on offer:

Full-time position.

Flexible work arrangements and start and finish times

A business that respects work-life balance.

An autonomous position where you can be responsible for your own growth.

Support from a close community team.

Enjoy a business full of industry-related experts who you can learn from.

Work for a well-known Leader in the specialty of a unique and diverse industry.

Attractive salary package.

At WEM we are committed to building a workforce that reflects the diverse communities in which we live and work. We recognise the increasing importance of providing flexible work options and inclusive work practices for all our employees; and strive to accommodate where we can with a work life balance. Let us know in your application what you are looking for and how you would fit in our team.

Wage is Salary (Includes Leave Loading) plus Super