Business Controls Manager

Teachers Mutual Bank; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Teachers Mutual Bank Limited is seeking a Business Controls Manager to serve as the first-line risk expert for Sales & Marketing, with a focus on lending and the end-to-end mortgage journey. You’ll work with frontline teams and senior leaders to embed effective controls, triage incidents, and strengthen risk reporting across the business, helping balance risk with commercial outcomes.

This is a visible, cross-functional role that offers scope to uplift the risk and controls environment and

Qualifications

• Experience in a Business Controls Manager, first-line risk or comparable senior banking risk role.
• Practical experience across controls, controls testing, issues and incident management and risk reporting.
• The ability to influence and negotiate with stakeholders ranging from front-line employees to senior leaders.
• The judgement to balance appropriate risk discipline with practical commercial outcomes.
• Strong organisation and the ability to work autonomously across competing risk priorities.

Responsibilities

• Champion first-line risk management and embed strong risk behaviours across Sales & Marketing.
• Partner with stakeholders on risk, obligations and controls, providing practical advice to support business objectives.
• Triage and manage incidents, issues and compliance matters, helping teams identify root causes and appropriate actions.
• Assess and strengthen the control environment through controls testing, assurance and targeted controls uplift.
• Coordinate risk reporting, KRIs and agreed actions, supporting reporting into management and Board risk forums.
• Work across business areas including Customer, Operations and IT, influencing stakeholders and helping establish clear ownership of incidents and actions.

Skills

First-line risk management

Stakeholder influence

Job description

Make a meaningful impact on how risk is managed

Bring your banking risk and controls experience to a role where you can influence how risk is understood, managed and improved across a highly visible part of TMBL.

As Business Controls Manager, you’ll be the first-line risk expert for Sales & Marketing, working across lending, the branch network, member relationships, broker and third-party lending, marketing and strategic partnerships. Lending is a particular focus, including the end-to-end mortgage journey and responsible lending obligations.

This is an opportunity for someone who enjoys more than maintaining an established framework. TMBL is continuing to uplift its risk and controls environment, giving you scope to strengthen controls, improve processes and help embed effective risk behaviours across the business.

Why this role matters

You’ll work closely with people across front-line teams and senior leadership, providing practical first-line risk expertise while partnering with Line 2 Risk. You’ll help teams identify and respond to incidents and issues, assess controls and turn risk insight into meaningful improvements.

For someone who enjoys analytical challenge, regulatory impact and cross-functional collaboration, there’s an opportunity here to make your expertise count.

In this role, you’ll

• Champion effective first-line risk management and help embed strong risk behaviours across Sales & Marketing.
• Partner with stakeholders on risk, obligations and controls, providing practical advice to support business objectives and sustainable outcomes.
• Triage and manage incidents, issues and compliance matters, helping teams identify root causes and appropriate actions.
• Assess and strengthen the control environment through controls testing, assurance and targeted controls uplift.
• Coordinate risk reporting, KRIs and agreed actions, supporting reporting into management and Board risk forums.
• Work across business areas including Customer, Operations and IT, influencing stakeholders and helping establish clear ownership of incidents and actions.

What you’ll bring

You’ll bring strong banking risk and controls capability, with the confidence to operate as a trusted first-line risk partner.

Essential

We’re looking for:

• Experience in a Business Controls Manager, first-line risk or comparable senior banking risk role.
• Practical experience across controls, controls testing, issues and incident management and risk reporting.
• The ability to influence and negotiate with stakeholders ranging from front-line employees to senior leaders.
• The judgement to balance appropriate risk discipline with practical commercial outcomes.
• Strong organisation and the ability to work autonomously across competing risk priorities.

Nice to have

Experience in mortgages or lending will be particularly valuable, including exposure to direct and broker/third-party lending, responsible lending obligations, secured lending or end-to-end lending transformation. If you have strong first-line banking risk experience without direct mortgage experience, we’d still encourage you to apply.

About TMBL

Teachers Mutual Bank Limited is one of Australia's largest mutual banks.

For 60 years, we’ve been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.

We’re proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare - people who make a difference in communities every day.

When you join our bank, you’ll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we’re creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.