Business Banking Manager

Westpac Bank; Mackay Regional; On-site; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Mortgage rates

Flexible work

Leave options

Learning & development

Volunteer programs

Job summary

Westpac Bank is recruiting for a permanent, full-time role in Mackay to manage a portfolio of SME customers within our regional commercial & agribusiness banking team. You’ll meet local businesses, build lasting relationships and tailor banking solutions to help them grow.

You will actively engage with the Mackay community, understand client needs, assess credit risk, and structure lending products. This is a community-focused opportunity to make a tangible impact in local businesses.

Qualifications

• Experience in business banking with lending knowledge.
• Understanding of credit risk and compliance principles.
• A passion for delivering exceptional customer service.
• Strong relationship-building and stakeholder management skills.
• A proactive approach to identifying and winning new business.

Responsibilities

• Manage a portfolio of SME customers across Mackay.
• Spend time in market, building relationships with local businesses.
• Structure lending solutions to support growth and cash flow needs.
• Identify opportunities to help businesses grow and become banking partners of choice.

Skills

Business banking

Credit risk

Customer service

Relationship building

New business

Job description

What’s the role?

You'll join our regional commercial & agribusiness banking team, managing a portfolio of Small to Medium Enterprise customers across Mackay. This is a permanent full time opportunity where you’ll spend your time connecting with local businesses, building strong relationships and helping them grow with the right banking solutions.

You’ll be out in market getting to know the businesses that help make the Mackay community thrive. By understanding your customers, their ambitions and the challenges they face, you’ll deliver banking solutions that genuinely support their business journey.

You’ll deepen existing relationships while creating new ones, structuring lending solutions and spotting opportunities to help businesses grow. If you enjoy being part of the local business community and building relationships that make a difference, this is an opportunity to do exactly that.

What do I need?

• Experience in business banking with solid lending knowledge
• Understanding of credit risk and compliance principles
• A passion for delivering exceptional customer service
• Strong relationship building and stakeholder management skills
• A proactive approach to identifying and winning new business

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.