Bank Manager

Narooma; New South Wales; Híbrido; AUD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mortgage discounts

Leave options (Culture, Lifestyle and

Learning & development

Volunteer programs

Descripción de la vacante

Westpac Group is seeking a Bank Manager to lead a frontline retail banking team in New South Wales. You will drive exceptional customer service, own risk and operational controls, and act as the key driver of branch performance within the local community.

You’ll recruit, coach and elevate your staff to meet business targets, ensure compliance, resolve issues, and deliver a trusted banking experience across Monday to Friday.

Formación

• Experience leading a Retail Banking team
• Accountability for risk and compliance
• Ability to recruit, coach and elevate staff
• Strong customer service mindset and leadership

Responsabilidades

• Lead a frontline banking team and exceed customer expectations
• Hold financial, risk and operational accountability for the branch
• Recruit, coach and elevate team performance
• Ensure customer advocacy and a superb banking experience

Conocimientos

Leadership

Risk & Compliance

Customer Experience

Team Coaching

Motivation

De-escalation

Communication

Problem Solving

Performance Targets

Branch Ops

Descripción del empleo

What’s the role?

As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands‑on role in a community you're proud to call your own.

Inspiring a team of customer service, sales and business specialists, you’ll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that! You’ll be the driving force behind your branch’s success – holding financial, risk and operational accountability – ensuring customer advocacy is at the heart of all you and your team do.You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers’, success.

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What will I need?

• Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
• Proven experience of holding accountability for risk and compliance, staff performance and customer experience
• High-energy, with an ability to inspire and motivate a diverse team
• Experience of working to fulfil business performance targets and spur growth
• Ability to effectively de-escalateand address challenging situations by using strong communicationand problem-solvingskills

At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive!

Why join us?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the\"People with Disability and/or needing Accessibility Requirements\"page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.