Business Direct Advisor - Full Time

NAB; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

NAB is hiring a Business Customer Representative to join our Business Care team in Melbourne’s Docklands, delivering practical support to business customers with a customer-first mindset.

You’ll handle inbound inquiries, navigate multiple systems, resolve issues quickly, and escalate complex cases to ensure resolution. This full-time role requires in-office attendance at the start, with growth and continued learning across NAB’s banking solutions.

Qualifications

• A customer first attitude and the empathy to support people in high stress moments.
• Strong communication skills, computer literacy and the ability to manage multiple systems at once.
• Confidence working independently and learning quickly in a fast-paced environment.
• A problem solving, commercial mindset and a genuine desire to help others.
• Resilience and the ability to stay calm and focused under pressure.
• Experience in retail, hospitality or other customer service roles is valued, banking experience not required.
• The role requires full-time attendance in the Docklands office for the first few months, until fully self-sufficient and can demonstrate working autonomously

Responsibilities

• Take inbound calls from business customers and resolve enquiries quickly and clearly.
• Navigate multiple systems and processes to solve problems fast and accurately.
• Escalate complex case follow-up to ensure resolution for the customer.
• Deliver consistent customer service with empathy, pace and accountability.
• Troubleshoot across a wide range of industries and issues from every day to complex.

Skills

Customer-first attitude

Empathy

Strong communication

Computer literacy

Ability to manage multiple systems

Independent worker

Fast learner

Problem solving

Commercial mindset

Resilience under pressure

Job description

• Launch your NAB career with full training, coaching and a clear development pathway.
• Work in a fast-paced contact centre helping real business solve real problems.
• Join a team with a strong track record of internal mobility and career progression across NAB.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Business Customer Representative you will join the Business Care team that’s doubling down on customer obsession and owning it.

Each day, you’ll go above and beyond to:

• Take inbound calls from business customers and resolve enquiries quickly and clearly.
• Navigate multiple systems and processes to solve problems fast and accurately.
• Escalate complex case follow-up to ensure resolution for the customer.
• Deliver consistent customer service with empathy, pace and accountability.
• Troubleshoot across a wide range of industries and issues from every day to complex.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• A customer first attitude and the empathy to support people in high stress moments.
• Strong communication skills, computer literacy and the ability to manage multiple system at once.
• Confidence working independently and learning quickly in a fast-paced environment.
• A problem solving, commercial mindset and a genuine desire to help others.
• Resilience and the ability to stay calm and focused under pressure.
• Experience in retail, hospitality or other customer service roles is valued, banking experience not required.
• The role requires full-time attendance in the Docklands office for the first few months, until fully self-sufficient and can demonstrate working autonomously

Next Steps for this role:

• You may be required to complete an online assessment and digital interview which will require you to submit video responses.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB