Business Application Specialist

National Tyre & Wheel; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

National Tyre and Wheel (NTAW) Group is seeking a skilled Business Systems Support professional to manage core business applications (ERP, POS, inventory, field services, CRM and people systems). You’ll provide technical and functional support, pursue system enhancements, and guide integrations while maintaining SLA targets in a fast-paced environment.

Under the guidance of the Business Applications Lead, you’ll work on multiple initiatives, contribute to change management, and produce

Qualifications

• Tertiary IT qualifications and/or 5+ years in Business Systems Support.
• Experience supporting enterprise software applications.
• Strong troubleshooting and application support skills.
• Excellent communication and stakeholder management abilities.
• Attention to detail and accuracy.
• Familiar with QA, test planning and testing validation.
• ITIL certification or similar.
• Experience with CRM, ERP, POS, Inventory, field services or people software platforms.
• Configuration and support of REST API application integrations.

Responsibilities

• Provide first and second-level support for business systems.
• Monitor system performance and resolve issues within SLA targets.
• Respond to user queries and deliver training on system functionality.
• Perform configuration changes using a formal change management process.
• Support system upgrades, patches, and new implementations.
• Develop and maintain reports, analyse system usage, and recommend improvements.
• Collaborate with internal teams and external vendors for successful outcomes.
• Develop and maintain process and procedural documentation as systems evolve and new functionality is introduced.

Skills

Troubleshooting

Stakeholder management

Communication

Attention to detail

REST API integrations

ITIL

Education

Tertiary IT qualifications or 5+ years in Business Systems Support

Tools

CRM

ERP

POS

Inventory management

Field services software

People systems

Job description

National Tyre and Wheel (NTAW) Group is an ASX-listed, market-leading distributor of tyres and wheels across Australia and New Zealand, representing trusted brands that have delivered safety, performance, and peace of mind to drivers for more than 25 years.

Guided by our DICE values of Decent, Innovative, Collaborative, and Energetic, we're building a culture where people are supported to contribute, grow, and make a meaningful impact.

As we continue to centralise and enhance key business functions, including the integration of New Zealand into our Australian Head Office, this is an exciting opportunity to join a collaborative team and play a hands-on role in shaping the future of the NTAW Group.

About the Role

This is a new position created to enhance our existing business applications support service. Being supported by the Business Applications Lead, you’ll experience a fast-paced environment with multiple software application initiatives underway and an ongoing transition of business application support to the IT team. You will provide technical and functional support for our core business applications, including ERP, POS, inventory management, field services, CRM and people systems. You’ll be a go-to expert for troubleshooting, system enhancements, and integrations, ensuring stability and efficiency across our operations.

Key Responsibilities

• Provide first and second-level support for business systems.
• Monitor system performance and resolve issues within SLA targets.
• Respond to user queries and deliver training on system functionality.
• Perform configuration changes utilising a formal change management process
• Support system upgrades, patches, and new implementations.
• Develop and maintain reports, analyse system usage, and recommend improvements.
• Collaborate with internal teams and external vendors for successful outcomes.
• Develop and maintain process and procedural documentation as systems evolve and new functionality is introduced

What We’re Looking For

Essential:

• Tertiary IT qualifications and/or 5+ years in Business Systems Support.
• Experience supporting enterprise software applications.
• Strong troubleshooting and application support skills.
• Excellent communication and stakeholder management abilities.
• Attention to detail and accuracy.
• Familiar with quality assurance, particularly test planning and testing validation
• ITIL certification or similar.
• Experience with CRM, ERP, POS, Inventory, field services or people software platforms.
• Configuration and support of REST API application integrations

Personal Attributes:

• Strong interpersonal skills and a “can-do” attitude.
• Highly organised, resilient, and able to work under pressure.
• Analytical thinker with a customer service orientation.

Why Join Us?

Be part of a new role shaping the future of our business systems.

Work in a fast-paced environment with exciting projects.

Competitive salary and benefits.