Business Analyst with Complaints/Estates

XPT Software; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

XPT Software in Sydney is seeking a Senior Business Analyst to evaluate downstream impacts of UNITE transformation initiatives within the Complaints business in Customer Production and Support. You will define business requirements and support Agile delivery teams to ensure successful implementations.

You will drive business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities to enable smooth deployments and

Qualifications

• Evaluates downstream impacts of transformation initiatives on the Complaints business.
• Defines business requirements for Agile delivery teams.
• Drives business readiness through impact assessments, SOP updates, training and communications.

Responsibilities

• Assess downstream impacts of UNITE transformation initiatives to Complaints in Customer Production and Support.
• Define and document business requirements for delivery teams.
• Coordinate UAT, BPIV and change management activities to enable deployment.

Skills

Business analysis

Agile delivery

UAT

Job description

• Snr BA Complaints (Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities).