Business Analyst with Complaints/Estates

XPT Software Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

XPT Software Australia Pty Ltd in Sydney is seeking a Senior Business Analyst for the Complaints domain. You will assess downstream impacts of UNITE transformation initiatives on the Complaints production and support streams, define business requirements, and collaborate with Agile delivery teams to drive readiness and process improvements.

The role involves crafting SOP updates, coordinating training and communications, validating UAT, and guiding change management activities to ensure seamless

Responsibilities

• Senior BA for Complaints: assess downstream impacts of transformation initiatives and define requirements; support Agile delivery.

Job description

XPT Software Australia Pty Ltd | Contract

Business Analyst with Complaints/Estates

Sydney, Australia | Posted on 09/15/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

• Snr BA Complaints (BusinessAnalyst responsible for evaluating downstream impacts of UNITEtransformation initiatives to the Complaints business in CustomerProduction and Support. Defines business requirements, supports Agiledelivery teams, and drives business readiness through impact assessments,process design, SOP updates, training, communications, UAT, BPIV, andchange management activities).