Business Analyst With Complaints

XPT Software Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

XPT Software Australia Pty Ltd in Sydney seeks a Senior Business Analyst to support Complaints (50%) and Deceased Estates (50%). You will gather and document requirements, map current processes, and produce functional specs while coordinating with business and agile delivery teams.

UAT support and change management are integral parts of the role. Experience in banking/financial services or complaints is highly desirable.

Qualifications

• Gather and document business requirements from stakeholders.
• Analyse current processes and identify gaps, impacts, and improvement areas.
• Prepare process flows, business requirements, and functional documentation.
• Support UAT, testing, and business readiness activities.
• Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
• Assist with process improvements, SOP updates, training, and change management.
• Experience in banking/financial services, complaints, or deceased estates is highly desirable.

Responsibilities

• Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%).
• Gather and document business requirements from stakeholders.
• Analyse current processes and identify gaps, impacts, and improvement areas.
• Prepare process flows, business requirements, and functional documentation.
• Support UAT, testing, and business readiness activities.
• Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
• Assist with process improvements, SOP updates, training, and change management.

Skills

Stakeholder management

Communication skills

Agile collaboration

Business requirements gathering

Job description

XPT Software Australia Pty Ltd | Contract

Business Analyst With Complaints

Sydney, Australia | Posted on 09/18/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

• Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%).
  
• Gather and document business requirements from stakeholders.
  
• Analyse current processes and identify gaps, impacts, and improvement areas.
  
• Work closely with business and Agile delivery teams.
  
• Prepare process flows, business requirements, and functional documentation.
  
• Support UAT, testing, and business readiness activities.
  
• Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
  
• Assist with process improvements, SOP updates, training, and change management.
  
• Experience in banking/financial services, complaints, or deceased estates is highly desirable.
  
• Strong stakeholder management and communication skills required.