Business Analyst - Digital Applications

NSW Government; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work arrangement

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Asssis

Job summary

Department of Communities and Justice (DCJ) in Parramatta is seeking a Business Analyst to join a multi-disciplinary team focused on digital product definition, development and ongoing improvements. You will define business requirements and work across projects with product teams and stakeholders to deliver practical solutions.

The role emphasizes collaboration, adaptability and clear communication, with responsibilities spanning requirements gathering, planning, change management, UAT and

Qualifications

• Experience analysing business requirements and identifying improvements.
• Proven ability to engage and influence stakeholders.
• Ability to adapt and prioritise multiple deliverables.
• Excellent communication and continuous learning mindset.

Responsibilities

• Lead review and analysis of business requirements to identify improvements.
• Partner with Senior Business Analysts and Product teams to plan, support, and deliver analysis activities.
• Analyse objectives, processes and service needs for improvements.
• Gather, document and manage business requirements for new systems and changes.
• Build stakeholder relationships to support informed decisions.
• Contribute to project delivery through planning, change management, UAT and training.
• Translate complex technical information into clear language for non-technical audiences.

Skills

Business analysis

Stakeholder engagement

Adaptability

Communication

Job description

• Parramatta
• Temporary up to 2 years - Full-Time (35 HPW)
• Clerk Grade 7/8, base salary ($116,981 - $129,492), plus employer's contribution to superannuation and annual leave loading

Hybrid Working Arrangement

50% on-site attendance, with 2 days in the office in Week 1 and 3 days in Week 2.

Your role

The Business Analyst works as part of a multi-disciplinary team responsible for digital product definition, development, implementation, maintenance and enhancement.

What you'll do

The role leads the review and analysis of the organisation's business requirements, intentions, services, processes and information needs to identify changes that lead to business improvements.

You will also ....

• Partner with Senior Business Analysts and Product teams to plan, support, and deliver business analysis activities across key projects and initiatives.
• Analyse business objectives, processes, and service needs to identify opportunities for improvement and recommend effective solutions.
• Gather, document, and manage business requirements for new systems, enhancements, and process changes.
• Build strong stakeholder relationships, using effective communication and negotiation skills to support informed decision-making and service improvements.
• Contribute to project delivery through requirement gathering, implementation planning, change management, user acceptance testing, and training activities.
• Translate complex technical information into clear, plain language for non-technical audiences to ensure understanding and engagement.

What we're looking for

• Strong Business Analysis Skills: Ability to analyse business processes, identify improvement opportunities, gather requirements, and support the delivery of effective business solutions.
• Stakeholder Engagement & Influencing: Proven ability to build relationships, consult, negotiate, and collaborate with diverse stakeholders to achieve positive business outcomes.
• Adaptability & Prioritisation: Capable of managing multiple deliverables independently while responding effectively to changing priorities, business needs, and deadlines.
• Communication & Continuous Learning: Skilled at translating complex technical concepts into clear, plain language and maintaining knowledge of emerging technologies, industry trends, and best practices.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1: Cooperation involves giving and receiving. Tell me about a time you collaborated with others to determine actions needed to achieve mutual goals.

• Targeted Question 2: What has been your biggest achievement at work? How did you accomplish this?

Applications close Sunday 4 October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Tracy Gibb, Products Manager via [e-mail]

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/