Business Analyst - Data and Analytics

NSW Department of Communities and Justice; City of Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Challenging career

Flexible work environment

Competitive pay and conditions

Training and development opportunities

Health & wellbeing programs

Job summary

The NSW Department of Communities and Justice seeks a Business Analyst - Data and Analytics in Parramatta, offering a base salary of A$116,981 to A$129,492 plus superannuation. This full-time, hybrid role focuses on delivering high-quality reporting, data flows, and analytics to inform decision-making and continuous improvement.

You will engage with stakeholders, gather requirements, translate complex information, and support project planning, testing, and training to enhance service delivery

Qualifications

• Proven ability to analyse systems, processes and data flows to define reporting needs.
• Experience documenting business requirements and reporting artefacts.
• Ability to communicate complex concepts to non-technical audiences.
• Experience supporting project planning, testing and training.

Responsibilities

• Lead business analysis activities to identify opportunities for improving systems, processes, and workflows across the organisation.
• Gather, analyse, and document business requirements to support the delivery of effective reporting solutions.
• Partner with stakeholders to understand business needs, provide insights, and drive informed decision‑making.
• Contribute to strategic initiatives by supporting project planning, change management, implementation, testing, and training activities.
• Monitor and evaluate business analysis outcomes, recommending continuous improvements to enhance efficiency and service delivery.
• Translate complex technical information into clear, practical documentation for non-technical audiences.

Skills

Business analysis

Stakeholder engagement

Adaptability & delivery

Strategic communication

Job description

• Clerk Grade 7/8, base salary ($116,981 - $129,492), plus employer’s contribution to superannuation and annual leave loading
• Parramatta / Hybrid
• Ongoing - Full-Time (35 HPW)
• Clerk Grade 7/8, base salary ($116,981 - $129,492), plus employer’s contribution to superannuation and annual leave loading

Your role

As a Business Analyst - Data and Analytics, you will support the delivery of high-quality reporting and analytics services for the Courts, Tribunals and Service Delivery division by working with stakeholders to understand work processes, business needs and information requirements. You will gather and document reporting requirements, improve reporting processes and data flows, contributing to the development of reporting solutions that help inform decision‑making, support performance monitoring, and drive continuous improvement.

What You’ll Do

• Lead business analysis activities to identify opportunities for improving systems, processes, and workflows across the organisation.
• Gather, analyse, and document business requirements to support the delivery of effective reporting solutions.
• Partner with stakeholders to understand business needs, provide insights, and drive informed decision‑making.
• Contribute to strategic initiatives by supporting project planning, change management, implementation, testing, and training activities.
• Monitor and evaluate business analysis outcomes, recommending continuous improvements to enhance efficiency and service delivery.
• Translate complex technical information into clear, practical documentation that can be easily understood by non-technical audiences.

What We’re Looking For

• Business Analysis: Analyse systems, processes, and workflows to identify and document reporting requirements.
• Stakeholder Engagement: Build strong relationships, gather requirements, and influence outcomes through effective communication and negotiation.
• Adaptability & Delivery Focus: Manage competing priorities, work independently, and produce quality deliverables in a fast‑paced environment.
• Strategic & Technical Communication: Apply industry best practices, embrace emerging technologies, and communicate complex concepts in clear, practical language.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Requirements

• Describe a situation where you analysed a complex business process or data flow to define business rules, data quality requirements, or reporting/analytics needs. What was your approach to gathering requirements, and what specific artefacts did you produce?

Applications close Wednesday, 7 October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rebecca Gaylard, Manager Analytics Strategy & Engagement, via email: [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/