Resource Manager

Department: Major Digital and ICT Programs; City of Parramatta; Hybrid; AUD 121,000 - 147,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing programs

Job summary

The Department of Communities and Justice (DCJ) in Parramatta is seeking a strategic workforce planner to lead planning, forecasting, and real-time management of the IT project workforce. You will ensure the right people are in the right place at the right time, delivering cost-effective outcomes and exceptional service.

In a hybrid, temporary full-time role, you will partner with program managers and senior leadership, using data-driven insights to optimise staffing and drive continuous

Qualifications

• Influence outcomes and negotiate when priorities, resource demands, and stakeholder expectations conflict.
• Demonstrated ability to influence outcomes and negotiate mutually beneficial solutions.
• Strong communication and interpersonal skills for sensitive conversations.
• Experience managing large and diverse workforces across programs or business units.
• Attention to detail in workforce data, allocations, reporting and planning.
• Balance big-picture planning with day-to-day resource management and issue resolution.
• Use workforce data and utilization metrics to inform decisions and improvements.
• Manage workforce risks and stakeholder expectations to sustain delivery outcomes.

Responsibilities

• Lead planning, forecasting and real-time management of IT project workforce.
• Partner with Program Managers and leaders to align staffing with business goals using data-driven insights.
• Drive continuous improvement in staffing, resourcing and cost optimisation.

Skills

Influence outcomes

Negotiation

Communication skills

Stakeholder management

Attention to detail

Workforce planning

Data-driven decision making

Risk management

Job description

Department: Major Digital and ICT Programs - Parramatta NSW

$120,859 - $146,945 a year

Full time, Casual/Temporary

Hybrid

5d ago , from Department of Communities and Justice NSW

• Location - Parramatta - Flexible working available
• Employment type - Temporary full-time to 30 June 2027 with possibility of extension
• Salary - $120,859 to $146,945 pa plus employer contribution to superannuation and annual leave loading

Your role

Are you a strategic thinker, analytical, with proven stakeholder skills and attention to detail? Do you have a passion for optimising workforce efficiency? Working with a supportive team, you will be leading the planning, forecasting, and real-time management of our IT project workforce at the Department of Communities and Justice (DCJ). In this pivotal role, you'll ensure we have the right people in the right place at the right time at optimal cost - maximising productivity while maintaining exceptional service levels.

What you’ll do

You'll partner with Program Managers, Project Managers, Project Team Members, Support Teams, and senior leadership to align staffing strategies with business goals, using data-driven insights and understanding of the people request and demand requirements to enable project success, while driving and delivering continuous improvement.

What we’re looking for

• Proven ability to influence outcomes and negotiate mutually beneficial solutions where priorities, resource demands, and stakeholder expectations may conflict.
• Experience and ability to influence outcomes and negotiate mutually beneficial solutions where priorities, resource demands, and stakeholder expectations may conflict.
• Strong communication and interpersonal skills, with the ability to navigate sensitive conversations with professionalism, diplomacy, and impartiality.
• Experience managing large and diverse workforces across multiple programs, portfolios, or business units, balancing operational requirements with strategic workforce objectives.
• Exceptional attention to detail, ensuring the accuracy of workforce data, resource allocations, reporting, and planning activities while managing competing priorities.
• Demonstrated ability to balance big-picture workforce planning with day-to-day operational resource management and issue resolution.
• Experience using workforce data, utilisation metrics, and resource insights to inform decision‑making, identify risks, and drive continuous improvement.
• Proven capability in managing workforce risks, resource constraints, and competing demands while maintaining stakeholder confidence and delivery outcomes.

Download the role description formore information

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Opportunity to learn other aspects of the Business and Resource Management team with view to progress.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. Its work that really matters.

Are you ready to join us?

Applications close 1 October 2026 at 11:59pm AEST.

For more information about the role, please contact the hiring manager Nathalee Tiufino via email ***************@dcj.nsw.gov.au.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

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