Training and Capability Analyst

Department: Interventions & Innovation; City of Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Health & Wellbeing

Employee Assistance Programs

Flexible work environment

Job summary

Department: Interventions & Innovation – Parramatta NSW is offering a Training and Capability Analyst role on a temporary, full-time basis in a hybrid work arrangement. The position focuses on developing, coordinating and evaluating training programs to support the Step Together Helpline and Engagement and Support Program within the Countering Violent Extremism Engagement and Support Unit.

You will create practical, engaging and evidence-based learning content for diverse audiences, including

Responsibilities

• develop, deliver and evaluate training and capability uplift solutions that achieve identified learning outcomes
• undertake training and capability needs analysis and identify opportunities to improve programs, services and staff capability
• develop e-learning, multimodal content and resources tailored to different audiences and cohorts
• prepare and maintain resources such as facilitator guides, user guides, courselettes, learning activities, assessments, instructional videos and frequently asked questions
• work collaboratively with partner agencies, stakeholders, community organisations and other areas of DCJ
• provide advice, coaching and individual training support where required
• monitor learning materials and training delivery to ensure content remains current, relevant and aligned with applicable standards
• contribute to change strategies and continual improvement initiatives across Interventions and Innovation
• report on training and capability activities to support business planning
• ensure confidentiality, ethical practice, privacy, social justice and work health and safety requirements are maintained in the delivery of training and development activities

Job description

Department: Interventions & Innovation – Parramatta NSW

$116,981 - $129,492 a year

Full time, Casual/Temporary

Hybrid

Location – Parramatta with hybrid working options available

Employment type – Temporary full-time role until 30 June 2028

Salary - $116,981.00 - $129,492.00 pa, plus superannuation and leave loading

Your role

Join a skilled, agile and multidisciplinary team working to strengthen community awareness and understanding of violent extremism and the support available to individuals, families and communities.

As the Training and Capability Analyst, you will develop, coordinate and evaluate training and capability programs that support the promotion of the Step Together Helpline and the Engagement and Support Program. The role sits within the Countering Violent Extremism Engagement and Support Unit in the Interventions and Innovation Branch.

You will create practical, engaging and evidence-based learning content for a range of audiences, including members of the public, community organisations, partner agencies, stakeholders and frontline industry workers. Your work will help people understand concepts relating to violent extremism, disengagement and the support services available.

What you’ll do

In this role you will:

• develop, deliver and evaluate training and capability uplift solutions that achieve identified learning outcomes
• undertake training and capability needs analysis and identify opportunities to improve programs, services and staff capability
• develop e-learning, multimodal content and resources tailored to different audiences and cohorts
• prepare and maintain resources such as facilitator guides, user guides, courselettes, learning activities, assessments, instructional videos and frequently asked questions
• work collaboratively with partner agencies, stakeholders, community organisations and other areas of DCJ
• provide advice, coaching and individual training support where required
• monitor learning materials and training delivery to ensure content remains current, relevant and aligned with applicable standards
• contribute to change strategies and continual improvement initiatives across Interventions and Innovation
• report on training and capability activities to support business planning
• ensure confidentiality, ethical practice, privacy, social justice and work health and safety requirements are maintained in the delivery of training and development activities

ESU is a skilled and highly agile multi-disciplinary team. You will enjoy engaging in ongoing professional development within an emerging space, actively contributing to the continued development of the training analyst role and communications approach within the Engagement and Support Unit.

What we’re looking for

In addition to the essential requirements outlined in the role description, we are looking for a motivated education or training professional with demonstrated experience developing and delivering effective learning content and resources.

You will be an analytical and curious communicator who can translate complex or sensitive information into clear, engaging and evidence-based material. You will understand how to tailor learning approaches and content for diverse audiences, including community members, government agencies and frontline workers.

You will also bring:

• strong stakeholder engagement and relationship-building skills
• experience creating and managing multimodal learning content
• the ability to work independently and manage competing priorities and short lead times
• a proactive, practical and solutions-focused approach
• sound judgement when working with sensitive subject matter
• a commitment to professional development and continuous improvement
• the ability to collaborate effectively across teams, organisations and sectors.

The role operates with a level of autonomy in setting priorities, developing approaches and providing evidence-based advice and recommendations. Sensitive, high-risk or business-critical matters are escalated to the manager or senior staff as appropriate.

Download the role description.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Tuesday, 22 September 2026 at 11:59 pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rebecca Shaw on 0423 403 *** or at *************@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3*** or via **********@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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