Business Analyst

Outsized; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Outsized in Sydney, Australia is seeking a Senior Business Analyst to support complex process and technical change initiatives in the merchant acquiring and card payments space. You will gather, organise and translate large volumes of information from multiple sources, working with stakeholders to define delivery needs and impacts.

The role requires mapping processes, detailing specifications, and designing tests to ensure changes land on time with minimal disruption to live payments.

Qualifications

• At least 5 years experience delivering complex process and technical changes as a Senior Business Analyst.
• Expertise in process mapping using SIPOC.
• Expertise in merchant acquiring and card payments industry and technologies.
• Excellent communication skills to engage stakeholders at varying levels to facilitate gathering and refinement of detailed requirements.
• Proven track record of working to deadlines, results driven.

Responsibilities

• Take initiative to gather, organise and synthesise large amounts of information from various sources.
• Work with stakeholders to understand their needs, concerns, and the environment in which they operate with respect to delivery goals and outcomes.
• Work closely with stakeholders and change management to identify impacts to business processes and technology resulting from system or application changes.
• Identify project delivery issues and risks, assist with mitigation strategies, and elevate in a timely manner where necessary.
• Liaise and collaborate with external suppliers as required.

Skills

Merchant acquiring

Business analysis

Planning

Business process mapping

Project management

Tools

Confluence

JIRA

PowerBI

Tableau

Job description

Experience Mid Level (6-10 years) | Senior (11-15 years)

Duration 6 Months

Hybrid

Sydney, Australia

Required Skills Merchant Acquiring Business Analysis Planning Business Process Mapping Project Management

Project Overview

Requirement Description

A major financial institution is seeking a Senior Business Analyst to support complex process and technical change initiatives within its merchant acquiring and card payments business. This role focuses on gathering, organising and synthesising large volumes of information from multiple sources, working closely with stakeholders to understand delivery needs, and identifying the business process and technology impacts arising from system or application changes. The consultant will play a key role in surfacing project delivery risks early, driving mitigation strategies, and liaising directly with external suppliers to keep implementation on track.

Working across technical and business stakeholders at varying levels of seniority, the Senior Business Analyst will translate high-level requirements into detailed specifications, solution designs and test criteria, ensuring changes are delivered to deadline and with minimal disruption to live payments operations.

Key Responsibilities

• Take initiative to gather, organise and synthesise large amounts of information from various sources.
• Work with stakeholders to understand their needs, concerns, and the environment in which they operate with respect to delivery goals and outcomes.
• Work closely with stakeholders and change management to identify impacts to business processes and technology resulting from system or application changes.
• Identify project delivery issues and risks, assist with mitigation strategies, and elevate in a timely manner where necessary.
• Liaise and collaborate with external suppliers as required.

Your Background

Essential:

• At least 5 years experience delivering complex process and technical changes as a Senior Business Analyst.
• Expertise in process mapping using standardised techniques such as SIPOC.
• Expertise in merchant acquiring and card payments industry and technologies.
• Excellent communication skills, with the ability to engage stakeholders at varying levels to facilitate gathering and refinement of detailed requirements, from high-level requirements through to solution design and testing.
• Proven track record of working to deadlines, results driven.

Desirable:

• Experience with large-scale customer and data migration projects.
• Experience capturing and managing requirements and user stories in Confluence and JIRA.
• Experience documenting customer journeys, process flows, and standard operating procedures.
• Working knowledge of merchant terminals, POS, AS2805 messaging, e-commerce and payment gateways.
• Experience synthesising and analysing large data extracts to surface project-relevant insights.
• Experience converting raw data into purpose-specific, actionable data visuals that tell a story (PowerPivots, Tableau, PowerBI).
• Experience interpreting technical specs for Pega and APIs.
• Practical application of BABOK Knowledge Areas, including Agile ways of working.
• Familiarity with CBA frameworks such as GDF, SDLC, and Pace.