Business Analyst

Providence Disability and Ageing Support Services; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Providence Disability and Ageing Support Services in Sydney seeks an experienced Business Analyst to improve how technology and processes support staff and participants. You will translate business needs into practical IT solutions, map processes, and document requirements while collaborating with leadership and external providers.

You will analyse data, support UAT, and help ensure data quality, reporting, and compliance across systems. A collaborative, client-centred approach is essential.

Qualifications

• Tertiary qualification in IT, Business Analysis or related discipline.
• Proven BA experience in business or technology environments.
• Strong skills in gathering requirements and mapping business processes.
• Ability to translate requirements into practical technology solutions.
• Excellent stakeholder engagement, communication and documentation.

Responsibilities

• Engage with stakeholders to understand needs, challenges and opportunities.
• Analyse current processes and identify improvement, automation and digital transformation.
• Gather, document and prioritise functional and non‑functional requirements.
• Translate requirements into clear specifications for technology solutions.
• Develop process maps, BRDs, user stories and use cases.
• Work with technology providers to evaluate and implement solutions.
• Support system selection, configuration, integration, testing and implementation.
• Coordinate User Acceptance Testing (UAT) and defect tracking.
• Identify opportunities to improve data quality, reporting and information management.
• Assist with systems integration and interoperability across applications.
• Support change management, user training and adoption.
• Analyse data and prepare reports to inform decisions.

Skills

Business Analysis

Requirements Gathering

Stakeholder Engagement

Process Mapping

Documentation

UAT

Data Reporting

Problem Solving

Education

Relevant IT/BA degree

Tools

MYOB

Xero

BrightHR

Microsoft 365

BI/Reporting

Job description

Providence Disability and Ageing Support Services – Crows Nest NSW

Providence: Disability and Ageing Support Services is a growing, person-centred organisation supporting people with disability and older Australians across New South Wales and Victoria.

We are looking for an experienced and solutions-focused Business Analyst to join our team and help us improve the way technology, systems and business processes support our people, participants and operations.

This is an opportunity to play a key role in understanding business needs, identifying opportunities for improvement and translating those needs into practical technology solutions.

At Providence, technology is not simply about systems — it is about enabling our people to work more effectively and helping us deliver safe, reliable and high-quality support.

About the role

As our Business Analyst, you will work closely with leadership, operational teams and technology stakeholders to analyse business requirements, improve processes and support the effective use and development of our information systems.

You will

• Engage with stakeholders across the organisation to understand business needs, challenges and opportunities.
• Analyse current business processes and identify opportunities for improvement, automation and digital transformation.
• Gather, document and prioritise functional and non-functional requirements.
• Translate business requirements into clear specifications for technology solutions.
• Develop process maps, business requirements documents, user stories, use cases and other analysis documentation.
• Work with internal and external technology providers to evaluate and implement solutions.
• Support system selection, configuration, integration, testing and implementation.
• Coordinate and participate in User Acceptance Testing (UAT).
• Identify opportunities to improve data quality, reporting, workflow and information management.
• Assist with systems integration and interoperability across business applications.
• Support change management, user training and adoption of new systems and processes.
• Analyse data and prepare reports and insights to support business decision-making.
• Maintain appropriate documentation of systems, processes, requirements and controls.
• Contribute to continuous improvement, risk management, privacy, security and compliance initiatives.
• Provide practical advice to management on technology and process improvement opportunities.

About you

• Relevant qualifications in Information Technology, Business Analysis, Information Systems or a related discipline.
• Demonstrated experience working as a Business Analyst in a business or technology environment.
• Strong business process analysis and requirements-gathering skills.
• Experience translating business requirements into practical technology solutions.
• Excellent stakeholder engagement and communication skills.
• Strong analytical, problem-solving and documentation skills.
• Experience with systems implementation, enhancement or integration projects.
• Experience with UAT, test planning and defect management.
• Strong understanding of data, reporting and information management.
• Ability to work independently while collaborating effectively with a diverse team.
• A practical, customer-focused approach to solving business problems.
• Strong attention to detail and commitment to confidentiality.

Experience in one or more of the following would be highly regarded

• Disability, aged care, community services or NDIS environments.
• Care management or client management systems.
• Workforce management and rostering systems.
• Financial systems such as MYOB or Xero.
• HR, payroll or workforce platforms such as BrightHR.
• Brevity Care Software or similar care-management platforms.
• Microsoft 365 and cloud-based business applications.
• Business intelligence, dashboards and reporting.
• Systems integration and API-based solutions.
• Cybersecurity, privacy and information governance.
• Australian regulatory and compliance environments.

At Providence, our work is built around people, choice and dignity. We are committed to delivering person-centred support while continually improving the way we operate.

Our values are reflected in three principles

• Compassion — We treat people with kindness, dignity and respect.
• Competence — We bring the right skills, professionalism and accountability to our work.
• Compelling impact — We look for ways to make a meaningful and lasting difference.

As a Business Analyst, you will have the opportunity to contribute directly to this mission by helping Providence build efficient, connected and sustainable systems that support our teams and the people we serve.

What you can expect

• A meaningful role in a growing disability and ageing support organisation.
• The opportunity to influence technology and business improvement.
• A collaborative and values-driven working environment.
• Exposure to a diverse range of business systems and technology projects.
• Opportunities for professional development and growth.
• The opportunity to make a tangible difference through better processes, systems and technology.

Providence is a registered NDIS provider committed to respectful, culturally responsive and person-centred support. We welcome applications from people who share our commitment to inclusion, dignity, choice and quality service.