Business Analyst – Finance

Southern Cross Care NSW & ACT; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance discount

Wellbeing program

Training & development

Referral bonus

Job summary

Southern Cross Care NSW & ACT is seeking an experienced Business Analyst for a 12-month fixed-term contract at our Epping Head Office. You will lead analysis, documentation, and optimisation of Finance, Procurement and AP processes to support Procure-to-Pay and Financial ERP transformation initiatives.

You will collaborate with project teams, Finance, Procurement and operational colleagues across NSW & ACT, gather requirements, map current and future processes, and support solution delivery,

Qualifications

• Minimum 5 years' experience as a Business Analyst in project, transformation or system implementations.
• Experience with Financial ERP systems, Procurement and Finance processes.
• Proven ability to document business, functional and reporting requirements.
• Facilitate workshops and engage with stakeholders at all levels.
• Experience mapping end-to-end As-Is/To-Be processes using BPMN or similar.
• Support business case development, testing, and implementation activities.

Responsibilities

• Facilitate workshops, interviews and observations to understand operational needs.
• Translate needs into clear requirements, user stories and specs.
• Maintain requirements traceability across delivery lifecycle.
• Ensure alignment between needs and delivered solutions.
• Support business cases and required documentation.

Skills

Stakeholder engagement

Workshop facilitation

BPMN modelling

Financial ERP systems

Documentation

Testing & UAT support

SDLC knowledge

Education

Tertiary qualification in Business, IT, Commerce or Finance

Job description

Southern Cross Care NSW & ACT – Epping NSW

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses
• Referral Bonus Program

About the Role:- 12-Month Fixed Term Contract with possible extension / Full-time based at our Epping Head Office

We are seeking an experienced Business Analyst to support our Finance, Procurement and ERP transformation initiatives, with a key focus on Procure-to-Pay and Financial ERP.

The Business Analyst will lead the analysis, documentation, and optimisation of Finance, Procurement, and Accounts Payable processes to support the successful delivery of Procure to Pay and Financial ERP business transformation initiatives. The role will work closely with project team, Finance, Procurement, Account Payable teams, Southern Cross Care Support Office and operational teams across NSW and ACT. The role is responsible for requirements gathering and documentation, current and future business process mapping, Financial ERP solution delivery support, stakeholder engagement, and business change activities to ensure successful project outcomes and adoption of future-state ways of working.
The role will also contribute to business case development, change impact assessments, process standardisation, work instruction and role-base procedures documentation and the successful adoption of new ways of working.

Business Analysis & Requirements

Facilitate workshops, interviews, and observation activities to understand operational needs

Translate business needs into clear, structured requirements, user stories, and functional specifications

Maintain requirements traceability across the full delivery lifecycle

Ensure alignment between business needs and delivered solutions

Support the development of business cases and documentation as required

Continuous Improvement & Process Optimisation

Analyse current-state processes to identify opportunities to simplify, strengthen, and standardise

Develop clear future-state process maps to support efficient and consistent ways of working

Support the execution and implementation of continuous improvement initiatives

Promote process standardisation and improved workflows across teams

Contribute to a culture of ongoing improvement and operational excellence

Data Analysis & Solution Development

Analyse data to identify trends, risks, and improvement opportunities

Contribute to data modelling activities and support data-informed decision-making

Work closely with delivery teams to support solution design and functional outcomes

Ensure solutions are practical, usable, and aligned to operational needs

Support validation that solutions meet requirements and deliver intended outcomes

Project Planning & Delivery Support

Support project planning activities, including timelines, dependencies, and deliverables

Contribute to project coordination to ensure smooth and effective delivery

Participate in testing, UAT, and validation activities
Support implementation and transition activities across teams

Work closely with stakeholders and delivery teams to maintain clear communication and alignment

What you will bring

• Minimum 5 years' experience working as a Business Analyst in project, transformation, or system implementation environments.
• Strong experience working with Financial ERP systems, Procurement and Finance related business processes.
• Demonstrated experience documenting business, functional, and reporting requirements.
• Proven experience facilitating workshops and engaging with business stakeholders at all levels.
• Experience documenting end-to-end As-Is and To-Be business processes using BPMN or similar process modelling standards.
• Experience supporting business case development and solution evaluation.
• Experience supporting testing, validation, and implementation activities.

Essential Skills and Knowledge

Strong understanding of business analysis frameworks, techniques, and methodologies, including BABOK.

Knowledge of project delivery methodologies and the Software Development Lifecycle (SDLC).

Strong analytical and problem-solving skills with the ability to challenge assumptions and identify improvement opportunities.

Excellent written and verbal communication skills.

Strong stakeholder engagement and relationship management capability.

Ability to produce high-quality documentation including requirements, user stories, process maps, work instructions, and role-based procedures.

Strong proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Visio, and related collaboration tools.

Experience working alongside Change Management resources on business impact assessments, stakeholder engagement, and transition activities.

Qualifications

Relevant tertiary qualification in Business, Information Technology, Commerce, Finance, or a related discipline, or equivalent combination of education, training, and practical experience.

Highly Desirable

Demonstrated experience leading business requirements elicitation and documentation, and process redesign for Procure-to-Pay, Procurement, Accounts Payable, Finance transformation or Finance ERP projects.

Experience within Aged Care or Health organisations.

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.