Business Analyst Melbourne, Victoria

Bupa Australia; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Bupa Australia is seeking an experienced Business Analyst to translate complex clinical, operational and technology requirements into clear processes and practical solutions. Based in Sydney or Melbourne, you will collaborate with stakeholders across operations, workforce and IT to deliver measurable improvements in service delivery.

This 6-month fixed-term contract offers the chance to shape the future of healthcare delivery, with a focus on governance, risk, testing and documentation.

Qualifications

• Significant experience as a Business Analyst in a complex, regulated or government service environment, ideally healthcare, Defence or outsourced delivery.
• Demonstrated experience in business requirements gathering, process mapping, service design and business improvement initiatives.
• Experience supporting large-scale transformation, transition or implementation programs involving multiple stakeholders.

Responsibilities

• Map current and future state business processes, identifying opportunities for improvement and addressing process and control gaps.
• Work closely with internal stakeholders, subject matter experts, subcontractors to validate requirements and proposed solutions.
• Analyse business data, operational processes and system requirements to support informed decision-making and service delivery improvements.
• Maintain requirements documentation, risk and issue registers, and support program governance and reporting activities.
• Translate business requirements into test cases and acceptance criteria, supporting user acceptance testing and implementation activities.
• Support change impact assessments, stakeholder workshops and the development of business documentation, including procedures, process maps and user guides.

Skills

Business Analysis

Stakeholder engagement

Process mapping

Analytical thinking

Agile methodologies

Education

Tertiary qualifications in business, information systems, health management, project management

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…..

As we navigate a major organisational transition, we’re strengthening our team to support our future direction. This role offers an opportunity to play an important part in shaping the next phase of our business.

In this 6-month Fixed Term Contract role, based in Sydney or Melbourne you will be responsible for translating contractual, clinical, operational and technology requirements into clear business processes, designs and practical solutions to support our business.

Reporting to the Senior Program and Change Manager, you will work closely with key stakeholders across operations, workforce, technology and clinical services to identify business requirements, improve processes and support successful implementation of business initiatives.

Responsibilities include:

• Map current and future state business processes, identifying opportunities for improvement and addressing process and control gaps.
• Work closely with internal stakeholders, subject matter experts, subcontractors to validate requirements and proposed solutions.
• Analyse business data, operational processes and system requirements to support informed decision-making and service delivery improvements.
• Maintain requirements documentation, risk and issue registers, and support program governance and reporting activities.
• Translate business requirements into test cases and acceptance criteria, supporting user acceptance testing and implementation activities.
• Support change impact assessments, stakeholder workshops and the development of business documentation, including procedures, process maps and user guides.

What you’ll need to make it possible

• Significant experience as a Business Analyst within a complex, regulated or government service environment, ideally within healthcare, Defence or outsourced service delivery
• Demonstrated experience in business requirements gathering, process mapping, service design and business improvement initiatives.
• Experience supporting large-scale transformation, transition or implementation programs involving multiple stakeholders.

• Strong analytical and problem-solving skills, with the ability to interpret complex information and translate requirements into practical business solutions.
• Experience supporting project governance, risk and issue management, testing and implementation activities.
• Excellent communication, documentation and stakeholder engagement skills, with the ability to facilitate workshops and collaborate across diverse teams.
• A practical understanding of traditional and Agile project delivery methodologies.
• Tertiary qualifications in business, information systems, health management, project management or a related discipline are desirable. Formal Business Analysis certification is highly desirable.

Please note: Applicants must be Australian citizens and eligible to obtain and maintain a Baseline Security Clearance.

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.