IT Business Analyst

Programmed Maintenance Services; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid working

Full-time permanent employment

Professional development

Employee wellbeing initiatives

Diverse technology initiatives

Job summary

Programmed Maintenance Services is seeking an IT Business Analyst in a hybrid role based in Melbourne/Perth. You will bridge business needs with technology, guiding discovery, requirements gathering, and solution delivery across the full delivery lifecycle.

You will build strong relationships with stakeholders, facilitate workshops, map processes, and translate business needs into actionable requirements for technical teams and partners.

Qualifications

• 2-5+ years of experience as an IT Business Analyst or similar within a technology delivery environment.
• Experience supporting technology projects through discovery, requirements definition, solution assessment, testing and implementation.
• Strong process analysis and process improvement skills.
• Experience developing requirements, user stories, acceptance criteria, process maps and supporting documentation.
• Strong analytical and problem-solving capability with sound judgement and a practical approach.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities across multiple teams and workstreams.
• Experience working across Agile, Waterfall or hybrid delivery environments.
• Proficiency with Microsoft 365 tools.
• Relevant tertiary qualification or equivalent practical experience.

Responsibilities

• Engage with business stakeholders and technology teams to understand objectives, challenges, processes and technology needs.
• Facilitate discovery workshops, interviews and requirements gathering sessions.
• Analyse, prioritise and document functional and non-functional requirements, user stories and acceptance criteria.
• Develop current-state and future-state process maps and identify gaps, risks, dependencies and improvement opportunities.
• Translate business requirements into clear deliverables for technical teams, vendors and delivery partners.
• Assess proposed solutions against agreed requirements and identify gaps, impacts and dependencies.
• Support test planning, test case development, UAT, defect triage and resolution.
• Support implementation activities including business readiness, communications, training requirements and handover.
• Identify and communicate risks, issues, assumptions and dependencies impacting delivery.
• Contribute to continuous improvement of BA practices, templates and ways of working.

Skills

Stakeholder engagement

Requirements gathering

Process analysis

Documentation

Communication

Education

Tertiary qualification

Tools

Microsoft 365

Job description

Perth or Melbourne based | Full-time, Permanent | Hybrid Work arrangement

Are you someone who enjoys connecting business needs with practical technology solutions?

We are looking for an IT Business Analyst to join our team. Perth or Melbourne based, this is a key role in supporting technology-enabled change across the business.

A great opportunity to join a collaborative and supportive technology team, working closely with business stakeholders, technology teams and delivery partners to understand challenges, define requirements and deliver effective technology solutions.

About the Role

As an IT Business Analyst, you will work across the technology delivery lifecycle — from discovery and requirements gathering through to solution assessment, testing, implementation and operational handover.

You will build strong relationships with stakeholders, facilitate workshops, analyse and improve business processes, and translate business needs into clear and actionable requirements for technical teams and delivery partners.

What you’ll be doing

• Engage with business stakeholders and technology teams to understand business objectives, challenges, processes and technology needs.
• Facilitate discovery workshops, interviews and requirements-gathering sessions.
• Analyse, prioritise and document functional and non-functional requirements, user stories and acceptance criteria.
• Develop current-state and future-state process maps and identify gaps, risks, dependencies and improvement opportunities.
• Translate business requirements into clear deliverables for technical teams, vendors and delivery partners.
• Assess proposed solutions against agreed business requirements and identify gaps, impacts and dependencies.
• Support test planning, test case development, UAT, defect triage and resolution.
• Support implementation activities include business readiness, communications, training requirements and operational handover.
• Identify and communicate risks, issues, assumptions and dependencies that may impact delivery.
• Contribute to continuous improvement of business analysis practices, templates and ways of working.

About You

You will be a practical and collaborative Business Analyst who can confidently work between business and technology teams. You will be comfortable asking questions, challenging constructively and turning complex business needs into clear, achievable outcomes.

You will bring:

• 2 -5 + years of experience as an IT Business Analyst, Business Systems Analyst or similar within a technology delivery environment.
• Experience supporting technology projects through discovery, requirements definition, solution assessment, testing and implementation.
• Strong process analysis and process improvement skills.
• Experience developing requirements, user stories, acceptance criteria, process maps and supporting documentation.
• Strong analytical and problem-solving capability, with sound judgement and a practical approach.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities across multiple teams and workstreams.
• Strong attention to detail and a structured approach to maintaining quality and traceability of BA documentation.
• Experience working across Agile, Waterfall or hybrid delivery environments.
• Proficiency with Microsoft 365 tools.
• Relevant tertiary qualification or equivalent practical experience.

We offer more than just a role — you’ll be joining a great team in a supportive and collaborative environment, with the opportunity to make a genuine impact through technology and business improvement.

Our benefits include:

• Flexible hybrid working, with the opportunity to work from home.
• Full-time permanent employment with long-term career opportunities.
• A supportive and collaborative technology team.
• Opportunities to work across a diverse range of technology initiatives and business areas.
• Professional development and opportunities to build your skills and career.
• A strong focus on continuous improvement and innovation.
• A workplace where collaboration, practical problem-solving and customer focus are valued.
• Access to employee benefits and discounts across a wide range of retailers and services.
• Employee wellbeing initiatives and support programs.
• Paid parental leave and other employee benefits.

If you are a curious, organized and solutions-focused IT Business Analyst looking for your next opportunity, we would love to hear from you.

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate. We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognize that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities. If flexibility would support your success in this role, we encourage you to apply.