Business Analyst

TrooCoo; Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working arrangement

Milton office location

Travel to childcare centres

Job summary

TrooCoo is seeking an experienced Business Analyst to support a childcare systems replacement project in South East Queensland. You will guide discovery, planning and vendor selection while collaborating with operators, centre leaders and external vendors to map current processes and define future-state requirements.

Ideal candidates will have systems transformation experience, strong facilitation and documentation skills, and the ability to translate operational needs into practical system

Qualifications

• Experience as a Business Analyst on systems transformation or replacement projects.
• Strong stakeholder engagement and workshop facilitation skills.
• Experience mapping business processes and gathering requirements.
• Ability to translate business needs into practical system solutions.
• Confidence working with frontline staff, operations teams and technology vendors.
• Excellent communication and documentation skills.

Responsibilities

• Facilitate stakeholder workshops and requirements gathering sessions.
• Document current-state and future-state business processes.
• Analyse existing systems, workflows and operational requirements.
• Support development of business cases and recommendations.
• Participate in vendor evaluation and solution selection activities.
• Work closely with frontline users to understand challenges and opportunities.
• Collaborate with project and operational teams throughout the engagement.
• Ensure proposed solutions meet business and service delivery needs.

Skills

Stakeholder engagement

Workshop facilitation

Requirements gathering

Process mapping

Documentation

Vendor evaluation

Job description

Our client is a Queensland not-for-profit organisation that supports communities across the state and operates a growing network of childcare centres.

They are seeking a Business Analyst to support a business-critical childcare systems replacement project. This is an opportunity to work on a meaningful initiative that will directly impact educators, centre staff, families and children across South East Queensland.

About the Role

The current childcare management platform is approaching end-of-life, and they require a Business Analyst to help guide the organisation through the discovery, planning and vendor selection phases of the project.

Working closely with operational teams, centre leaders, support staff and external vendors, you'll play a key role in understanding how their services operate today and help define the future-state requirements for a new solution.

This role sits within the support team and is ideal for a practical, systems thinking BA who enjoys engaging with people, understanding processes and translating operational requirements into system outcomes.

Key Responsibilities

• Facilitate stakeholder workshops and requirements gathering sessions
• Document current-state and future-state business processes
• Analyse existing systems, workflows and operational requirements
• Support the development of business cases and recommendations
• Participate in vendor evaluation and solution selection activities
• Work closely with frontline users to understand challenges and opportunities
• Collaborate with project and operational teams throughout the engagement
• Help ensure proposed solutions support both business and service delivery needs

About You

You are an experienced Business Analyst who enjoys working closely with stakeholders and building strong relationships across an organisation.

You’ll bring:

• Demonstrated experience as a Business Analyst on systems transformation or replacement projects
• Strong stakeholder engagement and workshop facilitation skills
• Experience mapping business processes and gathering requirements
• Ability to understand system functionality and translate business needs into practical solutions
• Confidence working with both operational teams and technology vendors
• Strong communication and documentation skills

We are particularly interested in candidates who have worked within:

• Childcare and early learning organisations
• Child and family services
• Community services
• Human services
• Not-for-profit organisations
• Healthcare providers
• Disability and early intervention services
• Education environments

Experience working directly with frontline staff, service delivery teams, educators, clinicians, support workers or community-based services will be highly regarded.

What’s on Offer

• 6-month contract starting ASAP
• Hybrid working arrangement
• Milton office location
• 2-3 days per week onsite
• Travel to childcare centres across South East Queensland as required
• Christmas shutdown from 24 December to 4 January
• Meaningful work with an organisation focused on community