Business Analyst

Aia; Gold Coast City; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Salary packaging

3 extra leave days over Christmas

Annual leave loading

Study leave

Parental leave

Wellbeing support

Job summary

Relationships Australia Queensland (RAQ) invites applications for a Senior Business Analyst in Queensland. The role focuses on mapping how the business operates today, identifying improvements, and ensuring technology solutions meet user needs.

You will collaborate with People and Culture, finance, operations and IT, as well as external vendors. You’ll lead requirements gathering, process redesign, data migration, and system testing to ensure HRIS and related systems are fit for purpose and

Qualifications

• Demonstrated experience delivering enterprise technology implementations, with HRIS implementation highly desirable.
• Undergraduate qualification in Business, IT or related field.
• Strong experience leading requirements gathering and documenting business analysis artifacts.
• Experience redesigning processes, conducting fit-gap analyses and evaluating solutions.
• Experience supporting data migration, integrations, testing and implementation activities.
• Ability to work with business, technical teams, vendors and partners.
• Analytical, problem-solving, communication and facilitation skills.
• Ability to translate complex requirements for practical system and process outcomes.
• Not-for-profit/government/health sectors familiarity is advantageous.
• Familiarity with Microsoft Dynamics, Power Platform, SharePoint, Power BI, HRIS or ERP environments.

Responsibilities

• Lead requirements gathering and stakeholder consultations to translate business needs into system requirements.
• Analyse and redesign business processes to improve efficiency and consistency.
• Define requirements and support solution design for a new HRIS implementation.
• Conduct fit-gap analysis and evaluate solution options for business needs.
• Support data migration, system integration and transition activities.
• Develop test scenarios, acceptance criteria and support testing activities.
• Foster relationships with stakeholders, vendors and partners to deliver outcomes.
• Support change readiness, training and adoption of new systems and processes.

Skills

Requirements gathering

Stakeholder collaboration

Process mapping

Problem solving

Business analysis

Education

Undergraduate qualification in Business or Information Technology

Tools

Microsoft Dynamics

Power Platform

SharePoint

Power BI

ERP/CRM systems

Job description

Senior Business Analyst

Eight Mile Plains, Queensland

Posted 3 days ago

Job Description

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programmes, we help people develop the skills and resilience to navigate life’s challenges. Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

About the role

As Senior Business Analyst, you’ll join us on a 12-month fixed-term contract and play an important role in understanding how our business works today, identifying opportunities to do things better and ensuring our technology solutions meet the needs of the people who use them. You’ll work closely with stakeholders across the organisation, including People and Culture, finance, operations and IT teams, as well as external vendors and implementation partners. From gathering requirements and mapping processes through to data migration, testing and implementation, you’ll help connect the dots between business needs and technology outcomes. This role is about more than documenting requirements. You’ll bring people together, challenge existing ways of working where there’s an opportunity to improve, and help ensure new systems are fit for purpose, sustainable and adopted successfully.

Key responsibilities

• Lead requirements gathering and stakeholder consultations to translate business needs into clear, testable system requirements.
• Analyse and redesign business processes, identifying opportunities to improve efficiency, consistency and ways of working.
• Play a key role in the implementation of a new HRIS, working closely with People and Culture and other stakeholders to define requirements, support solution design and ensure the system meets organisational needs.
• Undertake fit-gap analysis and assess solution options to ensure technology solutions meet business and operational needs.
• Support data migration, systems integration and transition activities, including data mapping, cleansing, validation and reconciliation.
• Develop test scenarios and acceptance criteria, and support system testing, user acceptance testing and business sign-off.
• Build effective relationships with internal stakeholders, vendors and implementation partners to resolve issues and deliver agreed outcomes.
• Support business readiness, training and change adoption to help teams transition successfully to new systems and processes.
• Identify risks, dependencies and opportunities for improvement, ensuring solutions align with organisational, operational, financial and compliance requirements.

About you

You’re a curious, practical and collaborative business analyst who enjoys getting to the heart of a problem. You can see the bigger picture while paying attention to the detail, and you know how to bring different perspectives together to find a way forward. You’re comfortable working with both business and technical stakeholders, asking thoughtful questions and translating complex requirements into solutions that work in the real world. You also understand that successful technology implementation is as much about people and processes as it is about systems.

Additional qualifications and experience

• Demonstrated experience delivering enterprise technology implementations, with experience implementing a new HRIS highly desirable, alongside other business-critical systems such as ERP, CRM, finance or payroll platforms.
• An undergraduate qualification in Business, Information Technology or a related field.
• Strong experience leading requirements gathering and developing clear business analysis documentation, including process maps, business rules, functional requirements, user stories and acceptance criteria.
• Experience analysing and redesigning business processes, undertaking fit-gap analysis and evaluating solution options.
• Experience supporting data migration, systems integration, testing and implementation activities.
• The ability to work effectively with business stakeholders, technical teams, vendors and implementation partners.
• Highly developed analytical, problem-solving, communication and facilitation skills.
• The ability to quickly understand complex business, regulatory and compliance requirements and translate them into practical system and process requirements.
• Experience in the not-for-profit, community services, government or health sectors highly regarded, as well as familiarity with Microsoft Dynamics, Power Platform, SharePoint, Power BI, HRIS or ERP environments.

We Can Offer You

• Work-Life Balance – Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay – Access salary packaging options of up to $15,900 per year.
• Extra Time Off – Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
• Annual Leave Loading – Receive extra pay when you take annual leave.
• Study Leave – Up to 2 weeks of paid study leave each year to support professional growth.
• Generous Parental Leave – Paid parental leave program.
• Wellbeing Support – Medical insurance discounts and free access to our Employee Assistance Program through Telus Health.