Brokerage Operations Support

Elders Finance; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Elders Finance, based in Adelaide, is seeking a full-time Brokerage Operations Support professional. This role involves providing essential operational support to brokers, managing daily tasks, and ensuring seamless operations across various processes.

The ideal candidate will have strong analytical skills, excellent communication abilities, and a background in the financial sector. Familiarity with the NCCP framework and a Certificate IV Mortgage Brokering is preferable. Join us in empowering brokers to succeed!

Qualifications

• Proven ability to provide effective Operational Support and manage daily workflows.
• Strong Analytical Skills to evaluate and improve operational processes.
• Excellent Communication and interpersonal skills to liaise with clients, brokers, and lenders.

Responsibilities

• Provide operational support to brokers and manage day-to-day operational processes.
• Assist with administrative and compliance related tasks.
• Ensure smooth workflow across operations and handle inquiries.

Skills

Operational Support

Analytical Skills

Communication Skills

Office Software Proficiency

Detail-oriented

Education

Certificate IV Mortgage Brokering

Job description

Elders Finance is an industry-leading, progressive sub aggregator group that supports a community of brokers and advisors across Australia. With expertise spanning home loans, commercial property finance, asset finance, and business finance, Elders partners with over 65 banks and lenders. The company aims to empower brokers with the tools and guidance they need to thrive, both in their early years and as they scale their businesses. Whether supporting brokers under the Elders brand or their independent brands, Elders Finance is committed to being a trusted partner in achieving growth and success.

Role Description

This is a full-time on-site role for a Brokerage Operations Support professional, located in Adelaide. The role involves providing operational support to brokers, managing day-to-day operational processes, assisting with administrative and compliance related tasks, and ensuring smooth workflow across operations. The successful candidate will liaise with clients, lenders, and brokers, handle inquiries, and provide exceptional customer service. Additional responsibilities include analyzing operational processes and implementing improvements to enhance efficiency.

Qualifications

• Proven ability to provide effective Operational Support and manage daily workflows
• Strong Analytical Skills to evaluate and improve operational processes
• Excellent Communication and interpersonal skills to liaise with clients, brokers, and lenders
• Proficiency in using office software and operations-related tools
• Ability to excel in a collaborative, fast-paced, and detail-oriented environment
• Previous experience in the financial or brokerage sector is a plus
• Solid knowledge of the National Consumer Credit Protection (NCCP) framework and the Credit Act preferable
• Certificate IV Mortgage Brokering or willingness to obtain