Brokerage Onboarding & Customer Success Specialist

United Parcel Service, Inc.; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

UPS is seeking a Brokerage Customer Support Specialist to guide customer onboarding, validate profiles, and monitor initial shipments. You will work with Account Executives and Brokerage teams to identify and resolve customs clearance risks, ensuring timely shipment release and strong customer relations.

The role emphasizes proactive onboarding, accurate documentation, and collaboration across origin and destination teams to optimize the customer experience and ensure compliance throughout the

Qualifications

• Cross border Customs brokerage compliance knowledge and experience in Brokerage operation.
• Minimal supervision; able to work autonomously and solve problems.
• Strong communication and teamwork required.

Responsibilities

• Review enrolment requests and validate customer information for accuracy and compliance.
• Communicate with customers to gather required documents for profiles and onboarding.
• Lead welcome calls and monitor initial shipments to flag potential issues and delays.
• Collaborate with internal brokerage teams to resolve shipment delays and risks.
• Document onboarding actions and outcomes; report trends and improvements.

Skills

Communication

Remote collaboration

Problem solving

Team player

Job description

UPS is seeking a Brokerage Customer Support Specialist to guide customer onboarding, validate profiles, and monitor initial shipments. You will work with Account Executives and Brokerage teams to identify and resolve customs clearance risks, ensuring timely shipment release and strong customer relations.

The role emphasizes proactive onboarding, accurate documentation, and collaboration across origin and destination teams to optimize the customer experience and ensure compliance throughout the