Brokerage Onboarding & Support Specialist

UPS; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

UPS is seeking a Brokerage Customer Support Specialist in Sydney to drive successful customer onboarding, validate brokerage setup, and monitor early shipments for compliance and performance. You will work with Account Executives and internal teams to resolve issues, communicate risks, and support customers through the onboarding journey.

The role emphasizes proactive communication, documentation, and collaboration across Origin and Destination brokerage teams to ensure a smooth handover and

Qualifications

• Experience in handling customer inquiries and issue resolution.
• Strong verbal and written communication skills.
• Ability to work with cross-functional teams and remote colleagues.

Responsibilities

• Conduct welcome calls and onboard new customers.
• Monitor initial shipments for potential issues and flags.
• Coordinate with internal teams to resolve delays and holds.
• Maintain thorough logs of actions and outcomes.
• Prepare and present onboarding reports and performance summaries.

Skills

Customer support

Communication

Problem solving

Remote collaboration

Job description

UPS is seeking a Brokerage Customer Support Specialist in Sydney to drive successful customer onboarding, validate brokerage setup, and monitor early shipments for compliance and performance. You will work with Account Executives and internal teams to resolve issues, communicate risks, and support customers through the onboarding journey.

The role emphasizes proactive communication, documentation, and collaboration across Origin and Destination brokerage teams to ensure a smooth handover and