Brokerage Onboarding & Solutions Specialist

UPS; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

UPS is seeking a Brokerage Assist Specialist to deliver brokerage solutions and ensure a smooth onboarding experience for new customers. In this role you will manage onboarding, validate requirements, monitor shipments, and work with Sales and brokerage teams to provide compliant solutions that support timely clearance.

In addition, you will monitor onboarding performance, identify trends, and recommend improvements while collaborating with both local and remote teams to uphold service quality

Qualifications

• At least 3 years’ experience in customs brokerage, with a sound understanding of cross-border customs requirements, import/export processes, and regulatory compliance.
• A strong interest in providing practical and compliant brokerage solutions to customers.
• Confidence working and communicating directly with Sales/Account Executives and customers.
• Strong analytical and problem-solving skills, including the ability to identify root causes and recommend appropriate solutions.
• Excellent customer service, communication, and relationship-building skills.
• Ability to work independently with minimal supervision while managing multiple priorities.
• A collaborative approach and the ability to work effectively with local and remote teams.
• Strong attention to detail when reviewing customer documentation, brokerage requirements, and shipment information.

Responsibilities

• Onboard customers and validate brokerage and customs requirements.
• Monitor shipments and resolve documentation or clearance issues.
• Collaborate with Sales, Account Executives, and brokerage teams to ensure timely clearance.
• Identify onboarding performance trends and recommend improvements.
• Work with local and remote teams to deliver compliant solutions.

Skills

Customs brokerage

Cross-border compliance

Customer service

Communication

Analytical/problem solving

Team collaboration

Attention to detail

Job description

UPS is seeking a Brokerage Assist Specialist to deliver brokerage solutions and ensure a smooth onboarding experience for new customers. In this role you will manage onboarding, validate requirements, monitor shipments, and work with Sales and brokerage teams to provide compliant solutions that support timely clearance.

In addition, you will monitor onboarding performance, identify trends, and recommend improvements while collaborating with both local and remote teams to uphold service quality