Broker Support & Credit Control Specialist

Capricorn; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

14 weeks inclusive paid parental leave

Two additional days of paid leave

Wellbeing, fitness, and lifestyle Perk

Learning and development opportunities

Novated leasing and more

Job summary

Capricorn is seeking a Broker Support Administrator to manage outstanding insurance premiums and debtor accounts across Capricorn Insurance Services. You will monitor aged debt, contact Members by phone and email, secure payment commitments, issue debtor correspondence and maintain accurate records of collection activity.

Working closely with Account Executives, Risk Account Managers, insurers, premium funders and Finance, you will provide prompt account-related support, elevate aged or

Qualifications

• Experience in debtor collections, accounts receivable or credit control.
• Experience managing high-volume outbound and inbound communications.
• Ability to negotiate payment arrangements and resolve account queries.
• Strong telephone communication and customer service skills.
• Attention to detail, organisation and deadline management.
• Intermediate MS Office, especially Outlook and Excel.

Responsibilities

• Manage outstanding insurance premiums and debtor accounts.
• Monitor aged debt and secure payment commitments.
• Issue debtor correspondence and maintain records.
• Negotiate and document payment arrangements.
• Investigate billing discrepancies and assist with reconciliation.
• Provide weekly updates on 30/60/90-day debtors.
• Collaborate with Account Executives, Risk Managers, insurers and Finance.

Skills

Debt collection

Accounts receivable

Credit control

High-volume calls

Customer communications

Education

Certificate III/IV in Business/Finance/Credit Management

Tools

Insight

OfficeTech

Sunrise

SCTP

Job description

Capricorn is seeking a Broker Support Administrator to manage outstanding insurance premiums and debtor accounts across Capricorn Insurance Services. You will monitor aged debt, contact Members by phone and email, secure payment commitments, issue debtor correspondence and maintain accurate records of collection activity.

Working closely with Account Executives, Risk Account Managers, insurers, premium funders and Finance, you will provide prompt account-related support, elevate aged or