Insurance Customer Service Officer | Hybrid Work

Swan; Canberra; On-site; AUD 34,000 - 44,000; Part time

Job summary

Capricorn is seeking a part-time Customer Service Officer – Insurance to join the Sales and Services Operations team. You will provide responsive support to Capricorn Members and Suppliers through inbound and outbound calls, email, and portal channels, resolving enquiries at first contact where possible.

You will maintain clear CRM records, update Epicor accurately, and collaborate with Operations, Field Sales and Supply teams to deliver consistent service outcomes, while aiming to resolve

Responsibilities

• Provide responsive support to Capricorn Members and Suppliers via inbound/outbound calls, email and portal channels.
• Resolve enquiries at first contact where possible.
• Maintain clear CRM records and ensure accurate Epicor updates.
• Collaborate with Operations, Field Sales and Supply teams to deliver consistent service outcomes.

Job description

Capricorn is seeking a part-time Customer Service Officer – Insurance to join the Sales and Services Operations team. You will provide responsive support to Capricorn Members and Suppliers through inbound/outbound calls, email, and portal channels, resolving enquiries at first contact where possible.

You will maintain clear CRM records, update Epicor accurately, and collaborate with Operations, Field Sales and Supply teams to deliver consistent service outcomes.