Insurance Customer Service Officer | Hybrid Work

Swan; Australia; Hybrid; AUD 36.000 - 44.000; Teilzeit

Benefits dieser Stelle

Hybrid work model

14 weeks inclusive paid parental leave

Two additional days of paid leave

Wellbeing, fitness, and lifestyle Perk

Learning and development opportunities

Purchased leave, salary continuance,社交

Zusammenfassung

Capricorn is seeking a part-time Customer Service Officer – Insurance to join the Sales and Services Operations team. You will provide responsive support to Capricorn Members and Suppliers through inbound/outbound calls, email, and portal channels, resolving enquiries at first contact where possible.

You will maintain clear CRM records, update Epicor accurately, and collaborate with Operations, Field Sales and Supply teams to deliver consistent service outcomes.

Qualifikationen

• Minimum two years in a customer service or contact centre role.
• Strong verbal and written communication with customers and stakeholders.
• Good numeracy and high attention to detail in records and system updates.

Aufgaben

• Provide responsive support to Capricorn Members and Suppliers via inbound/outbound calls, email and portal channels.
• Take ownership of enquiries and resolve at first contact where possible.
• Maintain clear CRM records and update Epicor, collaborating with Operations, Field Sales and Supply teams to ensure positive service outcomes.

Kenntnisse

Two years’ experience in customer

Strong verbal and written comms

Attention to detail and numeracy

Ausbildung

Year 10 High School Certificate or equivalent

Tools

CRM systems

Epicor

Jobbeschreibung

Capricorn is seeking a part-time Customer Service Officer – Insurance to join the Sales and Services Operations team. You will provide responsive support to Capricorn Members and Suppliers through inbound/outbound calls, email, and portal channels, resolving enquiries at first contact where possible.

You will maintain clear CRM records, update Epicor accurately, and collaborate with Operations, Field Sales and Supply teams to deliver consistent service outcomes.