Broker Support - Claims

MIP Insurance Services; Adelaide; Hybrid; AUD 34,000 - 48,000; Part time

Job summary

MIP Insurance Services is seeking a part-time Broker Support - Claims in Adelaide, offering 10-20 hours per week with in-office, home-based or hybrid arrangements. You will submit, manage and progress claims, liaise with insurers and other parties, and assist with broker administration while maintaining confidentiality.

The role requires at least 3 years in the insurance industry, strong MS Office skills, excellent communication and organisational abilities, and a flexible approach to support

Qualifications

• Minimum 3 years experience within the insurance industry.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong communication skills with insurers and external stakeholders.
• Excellent organisational and time management abilities with multiple priorities.
• Good knowledge of general insurance and policy wording interpretation.
• Ability to work independently and as part of a team.

Responsibilities

• Submit, manage and progress claims from initial notification through to finalisation.
• Liaise with insurers, loss adjusters, repairers and other parties to obtain information and progress claims.
• Prepare claim updates for the Broker and assist with client communication where required.
• Ensure paperwork and documentation comply with regulatory requirements and internal policies.
• Assist with insurance proposals, forms, database updates and general broker administration.
• Maintain confidentiality and handle sensitive information with discretion.
• Assist broker and Senior Broker Support with day-to-day tasks.

Skills

Microsoft Office

Strongcommunication

Time management

Attention to detail

Teamwork- independence

Flexibility

Tools

Insight Software

Job description

Working with a General Insurance Broker, this role offers an exciting opportunity in Broker Support - Claims. You will play a key role in managing and progressing claims, while also assisting with broader broker support and administration. The role is flexible, based in-office at Wayville, working from home or hybrid, for 10-20 hours per week. Working days and hours are also flexible and can be tailored to suit. The Insurance Broker works closely with Small to Medium Enterprises (SMEs) and the Agriculture Industry as well as some domestic work.

Key responsibilities

• Submit, manage and progress claims from initial notification through to finalisation
• Liaise with insurers, loss adjusters, repairers and other parties to obtain information and progress claims
• Prepare claim updates for the Broker and assist with client communication where required
• Ensure that all paperwork and documentation comply with regulatory requirements and internal policies
• Assist with insurance proposals, forms, database updates and general broker administration where required
• Maintain confidentiality and handle sensitive information with discretion
• Assist broker and Senior Broker Support with various tasks as needed to support their day-to-day operations

About you

• Minimum 3 years experience within the insurance industry
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
• Strong communication skills and the ability to liaise professionally with insurers and external stakeholders
• Excellent organisational and time management skills, with the ability to manage competing priorities
• Good working knowledge of general insurance and the ability to interpret policy wordings and insurance documentation
• Strong attention to detail, problem-solving skills and accuracy
• Ability to work independently as well as part of a team
• Flexibility and willingness to take on various tasks as needed
• Desirable: Experience using Insight Software
• Desirable: Claims handling experience

About us

We are a General Insurance Broker that prides ourselves on delivering tailored insurance products to meet the unique needs of our clients.