Broker Assistant

seek.com.au; Gold Coast City; Hybrid; AUD 55,000 - 78,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development opportunities

Flexible work from home

Collaborative team culture

Job summary

Crest Insurance in Bundall, Queensland is seeking a Broker Assistant to support our team of brokers in a full-time role. You will assist with insurance administration, liaise with insurers, manage files and compliance, and handle calls and emails while keeping clients updated professionally.

Ideal candidates bring Tier 2 insurance broking experience, product knowledge, strong communication, and the ability to thrive in a fast-paced environment. Flexible work arrangements are available.

Qualifications

• Tier 2 minimum experience in insurance broking.
• Understanding of insurance products, policies, and regulations.
• Self-motivated with ability to work well within a team.
• Excellent communication and interpersonal skills.
• Organisational and time management skills.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Broker support and insurance administration.
• Liaising with insurers on renewals, endorsements, cancellations, and policy maintenance.
• File management, compliance support, and file reviews.
• Managing diaries, follow-ups, and task lists.
• Handling inbound and outbound calls and emails.
• Updating clients and stakeholders in a timely and professional manner.
• Monitoring regulatory and policy-related changes.

Skills

Insurance broking experience

Insurance products knowledge

Communication skills

Time management

Team player

Adaptability

Ability to work in fast-paced env

Tools

SCTP

Sunrise

Insight

Job description

This is an exciting opportunity to join the dynamic team at Crest Insurance as a Broker Assistant. As a Broker Assistant, you will play a crucial role in supporting our team of experienced brokers, ensuring seamless client service and contributing to the overall success of our business. In this full-time position based in Bundall, Queensland, you will have the chance to develop your skills and expertise within a thriving financial services environment.

What you'll be doing

Broker support and insurance administration

Liaising with insurers on renewals, endorsements, cancellations, and policy maintenance

File management, compliance support, and file reviews

Managing diaries, follow‑ups, and task lists

Handling inbound and outbound calls and emails

Updating clients and stakeholders in a timely and professional manner

Monitoring regulatory and policy‑related changes

What we're looking for

Experience insurance broking - Tier 2 minimum requirement

Knowledge of insurance products, policies, and regulations

Self‑motivated with the ability to work well within a team

Excellent communication and interpersonal skills

Organisational and time management skills

Comfortable working in a fast‑paced, dynamic environment

Experience using SCTP, Sunrise and Insight

What we offer

At Crest Insurance, we are committed to providing our employees with a supportive and rewarding work environment. As a Broker Assistant, you can expect:

Competitive remuneration

Comprehensive training and development opportunities to enhance your skills and knowledge

Flexible work arrangements, including the option to work from home on a regular basis

A collaborative and inclusive team culture that values your contributions