Brisbane Claims Delivery Leader: Transform Operations

Australian Retirement Trust

Brisbane

Hybrid

AUD 150,000 - 190,000

Full time

12 days ago

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Benefits offered by this job

14% super

Training and development

Hybrid work model

Office facilities and amenities

Job summary

Australian Retirement Trust is seeking a Manager, Claims Delivery to lead ART Life's insurance operations in Brisbane. You will guide leaders, drive performance and continuous improvement, and partner with product, underwriting, technology, risk and compliance teams to deliver member-focused services.

In this role you will develop and execute operational strategies, oversee risk management, and mentor senior teams while supporting transformation initiatives.

Qualifications

Significant experience leading insurance operations.
Experience in regulated financial services or insurance.
Knowledge of group life insurance products and member servicing.

Responsibilities

Lead operational strategies for ART Life aligned to member outcomes.
Mentor team leaders across claims and member service operations.
Monitor KPIs and SLAs to meet regulatory and member expectations.
Champion continuous improvement and digital transformation.
Oversee operational risk management and compliance.
Collaborate with stakeholders to deliver end-to-end insurance services.
Support onboarding, policy changes, and trustee briefings.

Skills

Leadership

Insurance operations

Regulatory compliance

Transformation & continuous quality

Stakeholder management

People leadership

Education

ALUCA accreditation

Job description

In this role you will develop and execute operational strategies, oversee risk management, and mentor senior teams while supporting transformation initiatives.

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