Senior Insurance Specialist – Trustee Review (Hybrid)

Australian Retirement Trust; Brisbane; Híbrido; AUD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

14% super

Training & development

Hybrid work

Office facilities

Descripción de la vacante

Australian Retirement Trust in Brisbane (Qld) seeks a Senior Insurance Specialist - Trustee Review to bring deep claims expertise to review complex matters, influence trustee decisions, and uplift team capability. You will guide technical interpretations, ensure fair outcomes for members, and collaborate with insurer partners and committees.

The role emphasizes governance, quality reviews, and continuous improvement, with a hybrid work model across Brisbane/Melbourne.

Formación

• ASFA100 or RG146 compliance knowledge.
• Experience assessing and reviewing complex insurance claims in a superannuation environment.
• Stakeholder management and influencing outcomes across internal and external stakeholders.
• Experience handling complaints, disputes, AFCA or similar tribunals.
• Analytical, problem-solving and dispute resolution skills.
• Translate complex technical information into clear recommendations for senior stakeholders.
• Prepare reports and committee papers for senior stakeholders.
• Knowledge of superannuation legislation and insurance claims review processes.

Responsabilidades

• Coach and mentor team members to build capability in claims assessment, member advocacy, risk mitigation, and decision making.
• Peer review submissions and support team members in obtaining and maintaining delegated authority.
• Review and manage complex insurance claims and complaints, including disputes and litigation.
• Provide technical guidance on insurer decline decisions and complex claims matters.
• Conduct quality assurance reviews and ensure consistency across claims decisions.
• Support the preparation of committee submissions and present claims matters when required.
• Collaborate with insurer partners to identify process improvements that enhance member experience.
• Assist with onboarding, training, reporting, and continuous improvement initiatives.
• Support complaint resolution and escalations in a fair, timely, and member-focused manner.
• Contribute to a high-performance culture through coaching and collaboration.

Conocimientos

ASFA100 compliance

RG146 compliance

Superannuation knowledge

Insurance claims review

Stakeholder management

Dispute resolution

Educación

Tertiary qualifications in law, finance, insurance, or related discipline

Descripción del empleo

Australian Retirement Trust in Brisbane (Qld) seeks a Senior Insurance Specialist - Trustee Review to bring deep claims expertise to review complex matters, influence trustee decisions, and uplift team capability. You will guide technical interpretations, ensure fair outcomes for members, and collaborate with insurer partners and committees.

The role emphasizes governance, quality reviews, and continuous improvement, with a hybrid work model across Brisbane/Melbourne.