Senior Change & Adoption Manager - Digital Transformation

Australian Retirement Trust; Brisbane; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

14% super

Training & development

Hybrid work

On-site facilities

Job summary

Australian Retirement Trust in Brisbane is seeking a Senior Change and Adoption Manager to lead the people and stakeholder aspects of a major digital transformation. You will shape change strategies, drive readiness and adoption, and partner with senior leaders across ART Life to deliver lasting business value for members, customers and employees.

You’ll influence strategy, build capability, coach leaders, and shape the people side of transformation across discovery, design, delivery and

Qualifications

• Substantial experience leading change across complex digital or operating model transformations.
• Knowledge of organisational change, readiness, adoption and behaviour change.
• Proven success influencing and coaching executives and senior leaders through change.
• Skilled in stakeholder engagement, facilitation, communication and negotiation.
• Experience integrating change management with agile, iterative or vendor-led delivery.
• Ability to identify barriers and translate insights into practical actions.
• Experience measuring adoption, readiness and benefits outcomes.
• Qualified in Prosci, APMG or equivalent.
• Experience in regulated and complex environments (financial services, life insurance, superannuation).
• Tertiary qualification in psychology, communications, HR, business or related discipline.
• Familiar with service design, human-centred design, organisational design or operating model change initiatives.

Responsibilities

• Develop and deliver integrated change and adoption strategies aligned with program outcomes.
• Lead stakeholder analyses, change impact assessments, readiness activities and adoption planning.
• Coach leadership and sponsorship strategies to build alignment.
• Identify resistance drivers and develop targeted interventions to improve engagement and adoption.
• Partner with project teams to ensure people and operational impacts are considered throughout delivery.
• Design and facilitate workshops, co-design activities and stakeholder engagement forums.
• Develop and deliver change plans covering communications, learning, capability and business readiness.
• Define adoption and readiness measures and report on change risks and outcomes.

Skills

Change management

Stakeholder engagement

Executive coaching

Agile delivery

Regulated environments

Financial services background

Prosci/APMG method

Adoption analytics

Education

Tertiary qualification (psychology/HR/business)

Job description

Australian Retirement Trust – Brisbane QLD

Take hold of a monster opportunity and join Australian Retirement Trust as our Senior Change and Adoption Manager. You'll lead the people, stakeholder and adoption dimensions of a major digital transformation program, helping teams embrace new ways of working and realise lasting business value. Working closely with senior leaders, you'll influence strategy, build capability, and create meaningful change that delivers better outcomes for members, customers and employees.

We're all about helping our members make the most of their money. We walk alongside our members as the navigate some of the most challenging times in life. As a Senior Change and Adoption Manager, you'll play a critical role in shaping and delivering the people side of transformation across ART Life. You'll develop and execute change strategies that drive readiness, adoption and sustained behavioural change while partnering with leaders, project teams and stakeholders across the organisation.

You’ll be a trusted adviser who can navigate complexity, influence senior stakeholders and bring people on the journey through periods of change. Working across discovery, design, delivery and benefits realisation, you'll ensure change activities are practical, measurable and aligned to strategic outcomes.

This is an opportunity to make a genuine impact by helping teams successfully adopt new digital services, processes, roles and ways of working while contributing to a culture of continuous improvement and innovation.

This role is a 24-month maximum term contract opportunity and is based in Brisbane.

Responsibilities

Day to day, you'll:

• Develop and deliver integrated change and adoption strategies aligned with program outcomes and delivery milestones.
• Lead stakeholder analysis, change impact assessments, readiness activities and adoption planning.
• Build leadership alignment through coaching, engagement and sponsorship strategies.
• Identify resistance drivers and develop targeted interventions that improve engagement and adoption.
• Partner with project teams to ensure people and operational impacts are considered throughout delivery.
• Design and facilitate workshops, co-design activities and stakeholder engagement forums.
• Develop and deliver change plans covering communications, learning, capability and business readiness.
• Define adoption and readiness measures and provide reporting on change risks and outcomes.
• Support leaders through role, process and operating model changes.
• Provide guidance, coaching and quality assurance to change practitioners contributing to the program.

Qualifications

It goes without saying you'll be a seasoned change manager with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have substantial experience leading change across complex digital, technology or operating model transformations.
• Your knowledge of organisational change, readiness, adoption and behaviour change is highly developed.
• You’ll have demonstrated success influencing and coaching executives and senior leaders through change.
• You're skilled in stakeholder engagement, facilitation, communication and negotiation.
• You have experience integrating change management with agile, iterative or vendor-led delivery approaches.
• Your ability to identify barriers and translate insights into practical actions is well established.
• You’ll have experience developing and measuring adoption, readiness and benefits outcomes.
• You're qualified in a recognised change methodology such as Prosci, APMG or equivalent.
• You have experience working within regulated and operationally complex environments.
• Your background may include financial services, life insurance, superannuation or related industries.
• You'll hold a tertiary qualification in psychology, communications, human resources, business or a related discipline.
• You're familiar with service design, human‑centred design, organisational design or operating model change initiatives.

Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You'll get 14% super as standard, to help your future come alive.
• Build a career to be proud of through excellent training and development opportunities.
• Balance your work between in‑person days at our purpose‑built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi‑faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

About us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm Sunday 8 November 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up‑front is important to us - and recruitment is no different.

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